Aymen Sassi Email and Phone Number
Passionate about customer service, I have gained valuable experience in various sectors, including F&B management, technical support, and community management. As the manager of Clubnight, I developed excellent communication and leadership skills while effectively managing daily operations.My experience as a technical support and customer service representative in several call centers has allowed me to develop a great ability to solve problems and manage stressful situations with calm and professionalism. I have also gained solid experience in community management, which has allowed me to understand and respond to customer needs in an empathetic and effective way.I am now looking to bring my skills and experience to a customer service position, where I can contribute to improving the customer experience and strengthening the company’s reputation. I am convinced that my dedication to customer service and my attention to detail will make me a valuable asset to your team.
Conectys
View- Website:
- conectys.com
- Employees:
- 908
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Content ModeratorConectys Oct 2024 - PresentLisbon, PortugalAs a Content Moderator at TikTok, I am responsible for ensuring that the platform remains a safe and positive environment for users. My duties include:- Monitoring and reviewing user-generated content to ensure compliance with TikTok's community guidelines and policies.- Managing comments and interactions** during live streams to maintain a respectful and engaging atmosphere.- Identifying and addressing harmful content, such as cyberbullying, harassment, and inappropriate material, to protect the community.- Collaborating with the moderation team to develop and implement strategies for content review and enforcement.- Providing support and guidance to users, helping them understand and adhere to community standards.My role is crucial in fostering a positive user experience and promoting a safe online community on TikTok.
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Night Club ManagerCocoon Bar & Club Jan 2020 - Jun 2024Gammarth, Gouvernorat Tunis, TunisieSupervision of Nightly Operations: - Overseeing all club operations during open hours, ensuring smooth functioning and customer satisfactionStaff Management: - Hiring, training, and managing staff members, including bartenders, security personnel, and DJs.Financial Management: - Managing the club’s budget, overseeing expenditures, and ensuring profitability.Customer Service: - Ensuring a high level of customer service to maintain a positive reputation for the club.Event Planning and Promotion: - Organizing and promoting special events to attract patrons and increase revenue.
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Technical SupportAdvancia Téléservices Jan 2019 - Dec 2019La Goulette, Gouvernorat Tunis, TunisieTelevision:- Assistance with setup, troubleshooting image, sound, and reception issues.- Management of subscriptions, channels, and packages.- Help with navigating the decoder menus and using features.- Support for recordings, catch-ups, VOD (video on demand), etc.Internet Connection:- Helping customers set up their routers and troubleshoot connection issues.- Diagnosing and resolving speed, stability, and connectivity problems.- Assistance with Wi-Fi, password, and security-related queries.Telephony:- Resolving issues related to call quality, noisy lines, etc.- Helping customers with voicemail, call forwarding, etc. -
Community ManagerRouhanyet International Mystic Music Festival Aug 2017 - Jan 2019Sidi Bou Said, Tunis- Manage and develop the festival’s and foundation’s image on social media.- Engage and retain community members.- Content creation: graphic designs, photography, video editing, interviews, etc.- Monitor statistics (analyze performance and engagement).- Develop social media strategy and adapt it across various social platforms.
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Customer ServiceDirectlines Jun 2016 - May 2017Les Berges Du Lac, Tunis- Assisting customers as needed- Analyzing and addressing customer issues- Tracking customer orders and resolving delivery issues- After-sales service for purchased products
Aymen Sassi Education Details
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Hammouda Becha High SchoolLiterature
Frequently Asked Questions about Aymen Sassi
What company does Aymen Sassi work for?
Aymen Sassi works for Conectys
What is Aymen Sassi's role at the current company?
Aymen Sassi's current role is Versatile Professional: Content Moderation, Customer Service, Technical Support, Marketing Digital and F&B Management.
What schools did Aymen Sassi attend?
Aymen Sassi attended Ihet - Institut Des Hautes Études Touristiques De Sidi Dhrif, Hammouda Becha High School.
Who are Aymen Sassi's colleagues?
Aymen Sassi's colleagues are Van Allen Marc Labayog, Hişam Mekki, Jay Tongco, Nickai Magpuyo, Eric John Tionko, Christine Yeh, Suzette Nuttall.
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aymen SASSI
Executive-Digital Implementation Manager At Keodigital Implementation, Transformation & Delivery L Xr L 4D&5D I Cde L Bim Audit L Inn & Automation L Cobie L Digital Twin L Eir, Oir, Pir, Bep L Training L Procurement LAbu Dhabi1qdvc.com -
Aymen SASSI
Boulogne-Billancourt -
2hotmail.fr, sogeclairaerospace.com -
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