Ayn Bird Email & Phone Number

Sioux Falls, Sd, Us

Sioux Falls, South Dakota, United States

As a Banking Analyst I review and process requests from our issuing bank and Customer Service, Escalations teams, and support the Banking team with additional tasks as required. As an Analyst you proactively anticipate challenges, identify and clearly articulate issues in our systems and procedures and strive for a seamless experience for our customer and banking partners.* Responsible for writing Standard Operating Procedures for the Banking Team.* Review ACH related requests (LOI’s) from issuing bank, external financial institutions, and government agencies.* Post manual adjustments to customers’ accounts.* Balance and research any discrepancies in our holding accounts.* Handle any escalated issues regarding bank accounts.* Ensure cards are ordered in a timely manner.* Review Account Takeover accounts (ATO) for possible chargeback and adjustments to be made.* Create and run batch files to close or suspend accounts.

Sioux Falls, South Dakota Area

* Manage multiple third-party processors and become the subject matter expert for each processor.* Provide implementation and post-implementation support for assigned client programs.* Troubleshoot and facilitate issues in a timely manner to ensure satisfied clients.* Work with internal Compliance teams through testing to ensure client programs are following regulatory requirements. * Create batch files to adjust cardholder’s accounts for Misc. Proceeds, Escheatment and program shutdown purposes.* Perform card and transaction testing when onboarding new programs.* Resolve intricate data transmission problems specifically regarding data transmissions used for reporting in a timely manner to ensure no disruption or delay in monitoring.

Sioux Falls, South Dakota Area

Proficient in computer programs related to card processing such as VISA CATS and VISA PAS.• Spearheaded the working and remailing of nearly 30,000 return check cards meeting SLA.• Responsible for daily and monthly balancing of over 200 ATM related general ledger accounts.• Prepares various monthly business review reports for upper management.• Manages ongoing account activity and fraud risk for reloadable cards utilizing technology and the interpretation of data trends.• Drive continual process improvements to streamline business management processes and remove redundancies.• Evaluate employee performance, set goals, and developed improvement plans.• Prepared work schedules and assigned duties to employees to ensure efficient operation of department and company.• Establishes goals and objectives for daily operations and special projects.Awards 2016 Customer Service Excellence (CX) Recognition 2016 TCF Quarterly Customer Service

Sioux Falls, South Dakota Area

• Balanced multiple general ledger accounts.• Responsible for auditing employee’s daily work and making recommendations on how to correct any errors.• Handled any escalated questions from branches regarding balancing of general ledger accounts. • Worked with management in the rewriting of multiple departmental procedures.• Tracked multiple key department functions daily to determine trends for upper management.

Sioux Falls, South Dakota Area

• Assessed students reading levels and collaborated with teachers to develop a plan for improvement.• Adapted quickly to a variety of subjects, grade levels and teaching styles to present information effectively to students without interrupting the lesson plan schedule.• Aided teachers with grading of tests and developing lesson plans.• Addressed any student behavioral problems, calming disruptive students and escalating to principal as needed.

Sioux Falls, South Dakota Area

• Designed various campaign materials in alignment with the campaign strategies.• Coordinated multiple volunteers to make campaign calls and go door to door in support of candidate. • Planned and managed multiple political events and fundraisers, including Town Hall event and Candidate Meet & Greets.• Maintained and consulted on social media content.• Researched opponents polices to aid in developing campaign strategies.

Sioux Falls, South Dakota Area

• Provided input to the development of product strategy and research and development of emerging products.• Analyzed customer profitability data to determine the TOP 100 relationships.• Completed situational analysis to aid in determining new branch locations.• Analyzed the competitors’ products to help in the development of new products. • Continuously gathered and interpreted data on new and emerging competitors.• Analyzed and communicated research results to senior management on a weekly basis.

Sioux Falls, South Dakota Area

• Balanced multiple general ledger accounts for banks on the network.• Processed VISA chargebacks claims and handled customer fraud complaints for 55 banks.• Responsible for training new employees.• Attended multiple VISA Chargeback conferences to become well versed in chargeback rules and techniques.• Ensured that all chargeback activities were handled according to VISA regulatory requirements.• Performed daily balancing of Automatic Teller Machines (ATM’s).