Ayodeji Salami Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

• Conducts regular audits of customer interactions across channels (phone, chat, email) to ensure adherence to quality standards.
• Analyzes CX data to identify trends, areas for improvement, and training needs for support teams.
• Collaborates with customer service teams to establish and refine quality benchmarks.
• Develops detailed reports on CX quality metrics, highlighting root causes and actionable insights.
• Provides feedback to agents based on quality assessments to enhance customer interactions.
• Participates in the development of quality training programs to address identified performance gaps.

Ontario, Canada

• Design, develop, and enhance analytics reporting that facilitates the extraction of valuable business insights and empowers key decision-making processes.
• Collaborate closely with business stakeholders to comprehensively grasp their reporting needs and develop tailored solutions utilizing proficiently Excel, Tableau, Power BI, and SQL tools.
• Deliver compelling presentations of KPI reports and key discoveries to senior management and stakeholders across all levels of the organization, aptly articulating the narrative conveyed by the data.
• Identify the root cause of data deficiencies and recommend improvements to business systems/business processes
• Develop and maintain reports in Excel, Power BI, and Tableau

Lagos, Nigeria

¤ Defines the standards, methods, and procedures for evaluating the accuracy, and reliability of procedures which can include standard procedures, quality audits/review and methods¤ Assists the business leaders in gathering and analyzing data on business performanceIdentify gaps in delivery of quality metrics, identifying opportunities for improvement and.

Victoria Island, Lagos

• The first point of contact with the customer.
• Update and maintain billing records and documentation every day.
• Retrieve the right document from the client file to generate claim form.
• Compile and analyze the customer's technical requirements to give the best advice.
• Take, own and close the customer support tickets as assigned, seeking support where required.
• Fully document every query, including all resolution steps to ensure documentation best practices.

Canada

• Data analytics is the systematic examination of extensive datasets to identify concealed patterns, correlations, market trends, customer preferences, and other valuable insights that inform strategic business.
• Design, develop, and enhance analytics reporting that facilitates the extraction of valuable business insights and empowers key decision-making processes.
• Collaborate closely with business stakeholders to comprehensively grasp their reporting needs and develop tailored solutions utilizing proficiently Excel, Tableau, Power BI, and SQL tools.
• Deliver compelling presentations of KPI reports and key discoveries to senior management and stakeholders across all levels of the organization, aptly articulating the narrative conveyed by the data.
• Identify the root cause of data deficiencies and recommend improvements to business systems/business processes.
• Develop and maintain reports in Excel, Power BI, and Tableau

Abeokuta

• Attending to the customer on MTN Nigeria network queries in one call resolution.
• Communicating with clients and customers about their experiences with a product or service.
• Providing advice on purchasing products or services.
• Answering client or customer questions about properly using or accessing a product or service.
• Listening to customer or client complaints or concerns and working to resolve their issues
• After-sales support.

Arepo, Ogun State

• Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector.
• Provide competitive information such as bid situations, pricing data, or bundling arrangements in order to establish negotiated pricing contracts for assigned products.
• Improve product knowledge and sales techniques.
• Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on the sales floor or by phone.
• Research competitors.
• Coordinate all issues with key clients between sales, service, support, customer services, marketing, and finance.