--Developed a thorough understanding of navigating, interacting with interpreting portals, as a result of analysing over 100 client portals developed, in response to service user's request. -Gained in-depth insights on the performance and ranking of these interfaces in comparison to the competitors solutions.--Advised Interpreting agencies on ways to improve service portals, how best to enhanced portal capabilities to improve the customer experience and make it more user friendly.--Successfully carried out User Acceptance Testing on the portals and presented feedback report to Customer relations/ Customer Experience departments to enable them use the information for service improvement.--Conducted English to Yoruba/ Pidgin interpreting assignments while maintaining client /interpreter confidentiality, impartiality and all interpreting ethics. --Translated high level documents from Yoruba to concise reports in English for clients across public services cases.

--Digital Marketing, Social Media research, Stakeholder Management--Public Service Liaison, Interpreting & Translations, Brand Management, Account Management, Public sector Service Delivery.

--Managed new business opportunities within the English-African Segment. --Maximised global client/customer acquisitions through contacting, liaison and negotiations with organisations, local authorities for offline opportunities and online, digital channels.--Managed remote teams and optimizing productivity for the segment.--Updated the segment landing pages across multiple geographical locations, in line with each countries segment preferences.--Managed Sales Executives in prospective countries to execute periodic marketing campaigns relevant to the segment. --Monitored product T&C on the main website for consistency, contents, offerings and seasonal deals, in accordance to segment landing pages.

--Achieved 100% on corporate & retail customer engagement for November 2015,100% on customer interaction in August 2015 store visit (store audit) --Assisted the senior management with daily operations, trained colleagues on good customer service to clients and customers.--Succeeded in reducing store waste, internal profit loss, hence resulting in higher profit margins for the store.--Introduced routines that improved brand standards as a result impacted store business image 2014-2015 on customer journey experience.--Led and motivated colleagues in everything from stock replenishment, food safety and customer service, store set up, online grocery shopping, administration, driving sales, back-office operations, --Resolved complex business issues, offered alternative solutions/ a workaround in the absence of function managers and escalated for permanent solutions.--Initiated solutions to service issues during store daily and weekly huddles.--Steered the team towards the business vision of 20-20 Business Plan by consistent communications.

--Just Energy is a Networking/ Marketing service provider which offers alternative energy/ utility and networking solutions to the unsatisfied customers. As a result of the deregulation in the energy sector, the company offered consumers with broader choices, fairer tariffs to compete with the monopoly created by the "Big Six" --I assisted Corporate Team with UK launch from Start Up through to transition into operations in 2nd quarter of 2012 and led ''Team Champion'' UK launch team for the region with the mentality ''Work smart, not work hard' 'model.--Coordinated webinars to promote products and services targeted at Business 2 Customers Business 2 Business, organised induction and shared the vision to clients.--I drove the "Hearts & Minds " aspect of the Change journey throughout the transition.and built long term relationships with Third party stakeholders which in to resulted in 25% increase in client acquisition.--A major career achievement was I played key roles in the UK launch, Momentis is still improving as a business to date.

--Experience of geographical information system smallworld in utilities,telecommunications and network environments.--Delivered Data migration old raster data into vector format, for more accurate readings, processing and maintenance,--Supported the Data migration teams for London/ Eastern & Southern Power Networks, based in Datford Kent--Achieved a high level standard of validation, verification, transfer and update information from old systems to new smart system on QC Data platform.--Communicated with UK Power Network daily on more complicated tasks towards acceptable project deliverables.--Contributed to the client/customer expectation and acceptance criteria 100% rate on QC Data assignments daily, weekly throughout my contract.

--Managed a medium size team of highly competent professional from a diverse background and skills set within a limited time period--Successfully delivered an exceptional client/customer service on a global scale to a multi-lingual audience.--Participated in the Olympic, retail operation start up process and trained, inducted informed colleagues on contract expectations on their responsibilities.--Maintained and adhered to organizers, venue and location service and operational level agreements. --Liaised with TRP Team at the Olympic venues across the capital, in the retail operations capacity, and was responsible for set up the venues and implemented health & safety and the security of the outlets. --Co-ordinated and monitored the supply chain of goods within the outlet and implemented all TRP policies and procedures.--Responsible for on going project support throughout the games, motivated the team and drove change, performance, productivity across the venue functions and sales on a daily basis for maximum profit.--Delivered exceptional retail customer service vital for the success of the games..--My team also supported and co-operated with the authorities for the safety and security of the venues.--Achieved 100% people, process and organisation targets for the event.

--Team Manager based in the sales function, I managed and Lead a team of medium size staff in daily operations namely logistics replenishment, product development & availability issues, sales & customer service improvement Initiatives, liaison with store functions as well external research of our competitors. --Storewide responsibilities involved Change managements where I Led in change to get the staff on board and to acted as a change champion throughout processes and completion of the changes.--Supported the store steering group with periodic improvement initiatives and in-depth analysis of problems areas within process ,people and technology i.e. Find IT screens, MHS staff screens, store sales processes, cooperation between department for accuracy of content on the website.--Participated and worked with teams to gather requirements, by seminars, questionnaires, discussions to prioritize functions that need improvements most.--Project deliverables was presented to the business navigations/country managers and occasionally the European board, as input for the business plan.--Monitored Change requests, liaised with regional stores to gain consensus and prioritize change requests to the to project change log.Career Achievements included:--Involvement in store Set-Up through to store opening and sales operations from December 2003.--The current Find It Screen in stores all over the U.K.(Start-up- Project closure and Operational phase)--Role responsibility as a Subject Matter Expert on Store Business Plan Change project Y2011/ 2012.--Role responsibility as a Subject Matter Expert on Store Find IT screen project FY 2011/2012.--Role responsibility as a Subject Matter Expert on Tools and system upgrade project FY 2011/ 2012.--All project successful with continuous benefit realization to date the across IKEA store operations in 2016 and beyond.

--Broadcasting Support Services started as a contact-center that provided after sales information on behalf of BBC, now BSS provides a wide range of services from Multimedia through contact centres, Publishing & New Media, Fulfilment and Distribution, Training and Consultancy to clients, and Membership Management and Donation Processing from the public.Career achievements-Delivered consumer service with legal advice and information to clients remotely--Supported the business functions by managing resources and facilitated good communications--Advised the general public on consumer law and regulations with regards to the Sales of Goods Acts 1979, Sales & Supply of Goods 2002, Distance Selling Regulations etc. within the guidelines set by the Financial Services Authority.--External assignments involved liaisons with Trading Standards, Office of Fair Trading department and Citizens Advice Bureau.

--Engaged high profile west end clientele and provided customer services to meet their needs.--Operated according to Health & Safety, Food Hygiene uidelines.--Adhered to Consumer credit agreements i.e. Sale of Goods Act 1979. Liability for defective Goods and Supply of Goods 1973.--Conducted store opening and closure daily.