Ayomide Adebari Email & Phone Number

Lagos State, Nigeria

Lagos State, Nigeria

ISAP Accelerate is an Early Career Program by IHS Group HQ is a program designed to provide graduates with one to three years’ work experience a robust platform to develop new professional skills and competencies, with a special focus on Sustainability, Innovation and BoldnessKey Highlights:Rotational Immersion: I delved into four distinct rotations over the course of 12 months, spanning Operations, Supply Chain Management, Internal Audit and Risk, and Commercial Functions. Each rotation provided me with invaluable insights into the inner workings of our organization and equipped me with a diverse skill set essential for navigating today's dynamic business landscape.Mentorship and Guidance: Throughout the program, I benefited from the guidance and mentorship of seasoned professionals within the organization. Their insights and support were instrumental in helping me navigate challenges, capitalize on opportunities, and chart a course for success in my career journey.International Exchange Stints: I had the privilege of participating in international exchange stints, where I had the opportunity to immerse myself in diverse cultures, collaborate with global teams, and gain invaluable cross-cultural experiences. These experiences broadened my perspective and deepened my understanding of global business dynamics.BHAG Projects: As part of the program, I contributed to Big Hairy Audacious Goals (BHAG) projects in a team of 4 aimed at driving innovation, sustainability, and transformative change within our organization and the broader community. These projects challenged me to think boldly, problem-solve creatively, and make a meaningful impact in the areas that matter most.

Chicago, Illinois, United States

Maintaining an average 97% customer satisfaction rating.Handling a minimum of 30 chat and email frontline tickets daily.Handling a minimum of 30 escalated tickets that could not be solved by junior frontline agents. Identifying system bugs and escalating to the appropriate channels.Maintaining a service level agreement (SLA) for first response of 20 seconds for chats and 15 minutes for emails.Training new agents added to the team and taking responsibility for their performances.Communicating with coworkers to diagnose problems and help create readily available response for different scenarios.

Lagos, Nigeria

Provided administrative support to customers and availed them of the necessary support needed to ensure their requests were granted.Responded to all enquiries concerning package delivery and logistics which improved customer satisfaction.Provided prospective and existing customers with all the requirements needed for accessing the logistics service.Registered new customers with new files and maintained utmost confidentiality of sensitive information.Developed strategies to keep records of customers files and carried out periodic updates as requested by the management.Issued payment receipts for payments received from customers of the organization and kept an organized record of the payment records for future references.Provided real-time scheduling support by booking appointments and preventing conflicts.Generated reports, transcribed minutes from meetings, created presentations and conducted research which improved the decision-making of the cooperative society.Anticipated to the needs of the customers in order to ensure their seamless and positive experience.Maintain polite and professional communication via phone and mails

Lagos, Nigeria

Maintained a positive, empathetic, and professional attitude toward customers at all times and responded promptly to customer inquiriesCommunicated with customers through various channels and kept records of customer interactions, transactions, comments, and complaintsAcknowledged and resolved customer complaints providing feedback on the efficiency of the customer service process.Understanding the products inside and out in order to provide answers to customer inquiries

Industrial Physics - Renewable Energy, Physics

West African Senior School Certificate

Activities and Societies: Red Cross member, Member of school football team