I'm a HR Director and Business Process Improvement Project Manager with diverse leadership skills and I have a big experience in Operations Management and Team Management, Leadership Development.Major strengths include:• Full Call Center Operations and Performance Accountability.• Onbording, Coaching and Developing Frontline Team Managers.• Process Improvement Project Management and Project Life-Cycle Facilitation.• Expert in managing Call Center recruitment, development, analysis and management.I'm an efficient and effective person who enjoys being challenged. I thrive in a busy & highly pressurised environment and continually perform at high level, maintaining focus at all times.