Ayoub Khalaf Email & Phone Number

Milan, Lombardy, Italy

1. Lead end-to-end membership management for the EMEA region, optimizing membership workflows and ensuring seamless communication using CRM systems (ACGI, Salesforce).2. Spearhead cross-functional project management initiatives using Agile methodologies, delivering membership projects on time, within scope, and aligned with business goals.3. Develop strategic B2B partnerships, contributing to a 50% increase in Y2Y membership acquisition through targeted sponsorships and collaborative programs.4. Analyze member data to provide leadership with insights for prioritizing critical feedback, resulting in a 20% increase in retention rates.5. Manage and execute community-building events that have doubled participation rates and enhanced member satisfaction.

Al-Bira, West Bank

1. Conducting comprehensive accounting functions: including memo issuance, statement preparation, and expense reconciliation, ensuring precision and compliance.2. Facilitated cross-functional collaboration: through process enhancements, resulting in remarkable improvements in both sales performance and operational efficiency.3. financial analysis: offering valuable insights for decision-makers.

Al-Bira, West Bank

1. Handled high-volume customer inquiries, delivering timely and accurate resolutions while maintaining a focus on customer satisfaction.2. Trained new team members, ensuring a consistent, high-quality service approach that contributed to improved customer service outcomes.

Master'S Degree, International Management

Master In International And European Business, International Business/Trade/Commerce

Bachelor'S Degree, Accounting And Business/Management