Rania Ayoub Email & Phone Number

Paris, Fr

► Project delivery management, including rigorous scope control and change management.► Customer satisfaction management and escalation management, acting as a single point of contact for the customer.► Pre-sales support, working with sales teams to define the scope and cost of a project or program solution

Livestorm is the all-in-one video engagement platform that enables organizations to create on-demand, live or pre-recorded events directly from their browser.►A strategic and supportive partner for customers.►Setting clients up for success from the Kick off call to the renewal.►Being in charge of customer onboarding (KO), Business Reviews, Q&A and trainings.►Collaborating closely with all departments (Account Managers, Product Team, Solutions Engineers, Marketing...) on a regular basis to help customers reach their objectives.►Identifying and managing development and growth opportunities within the portfolio.

Brussels, Belgium

Bring the voice of the shopper to the Channel & Category Development team and build and deploy the category, shopper and channel expertise. The Channel & Category Development team aims to develop the category in collaboration with the shoppers and lead the exemplary shop.► Built a strong assortment, shelving and promotional recommendations based on data and customer insights. ► Supported Key Account Managers in the development of the client's business plan. ► Promoplan and Repack analyses. ► Lead the shop program by defining what is exemplary by category, channel and customer, while developing appropriate action plans and monitoring performance.

Beirut Digital District, Beirut, Lebanon

My role at TUMO (School of Digital Creation) was to grow the business by expanding my client portfolio from educational institutions to private parent groups.While reporting directly to the CEO, I► Developed the company's awareness and image through various marketing activities.► Developed the client portfolio, analyzing data and developing plans.► Operations, including creating processes to assist potential customers and tracking enrolments.► Conducted customer satisfaction surveys (CSAT Surveys) to ensure the quality of the program.

Dubai, United Arab Emirates

At Toluna in Dubai, I was in charge of client relations and business development.I managed several complex projects simultaneously with effective prioritization and efficient delivery, on time and on budget.My responsibilities included:► Meeting sales requirements on projects.► Directing scripts, data processing and all other internal teams.► Monitoring of third party suppliers for Full Service & Sample Only projects.► Reporting and monitoring of project progress.

Dubai, United Arab Emirates

At ODR in Dubai, my job was to deliver projects on time and on budget, as well as to manage customer relations.My main tasks were:► Orienting clients on best practices in mobile search solutions.► Conducting operations, including designing and implementing surveys, observing performance and fieldwork reporting.

Beirut, Lebanon

During my 5 years at Ipsos, I was a Senior Researcher preparing, writing, reviewing, analyzing and providing insights and validation reports to major studies that took place in the Middle East region.

Beirut, Lebanon

► Preparation of materials for the launch of media studies► Preparation of power point presentations (TRP, Reach, GRP, Share)► Preparation of questionnaires and follow-up with field departments in all countries► Data validation

Master 2 (M2), Management International

Licence, Marketing

Baccalauréat, Sociologie Et Economie