- Managed daily administrative tasks, including handling emails and responding to new enquiries promptly.- Assisted in marketing meetings, contributing to strategic discussions and campaign execution.- Collaborated with grassroots organisations and fostered community partnerships to promote mental health initiatives within the Muslim community.- Supported the planning and execution of various events, ensuring smooth operations and successful outcomes.- Organised internal training sessions, consistently providing staff development opportunities to enhance team skills and performance.- Assisted in the recruitment and training of volunteers, managing and maintaining a strong, well-organized volunteer database to support community programs.

- Managed over 50 sales enquiries daily, ensuring timely responses and excellent customer service.- Assisted in coordinating end-to-end event experiences, contributing to seamless execution and client satisfaction.- Individually responsible for driving revenue of up to $250k per month, while supporting the team in achieving monthly sales targets of up to $1.2 million.- Played a key role in experimenting with new sales processes to improve lead conversion, consistently demonstrating adaptability and a proactive approach to embracing change.- Supported office administration and improved organizational efficiency by utilizing Salesforce to manage sales data, track customer interactions, and streamline internal workflows.

- Managed up to 20 new enquiries weekly, converting leads into active members and overseeing communications across all centres.- Maintained a database of 1,200+ members, ensuring data accuracy and confidentiality.- Proficiently utilised management software and Microsoft Office to streamline operations and generate reports.- Assisted in managing budgets and revenue streams, supporting business operations.- Achieved a 97% conversion rate as part of a strong sales team, overseeing the process from lead to member.

- Independently led classes for children and adults, adapting instruction to various skill levels.- Trained and mentored junior instructors, fostering strong leadership and teaching capabilities.- Strengthened relationships with parents by providing progress updates and discussing student development.- Managed student progression, preparing them for grading and competitions, ensuring personal and competitive success.

- Coached students in preparation for national and international competitions, offering both technical and mental support.- Developed strong teaching techniques, focusing on self-defence, sparring, and poomsae, while engaging diverse age groups and skill levels.- Led and co-taught classes, gaining experience in structuring independent lessons and maintaining classroom engagement.

- Learned coaching psychology and leadership principles, applying 7 Habits of Highly Effective People.- Acted as a role model for students aged 3-12, fostering discipline and growth in their martial arts journey.- Assisted with large-scale grading events with up to 1,500 attendees, ensuring smooth operations and student success.

- Managed over 200 sales per day whilst maintaining quality KPIs. - Helped to develop clean and enticing store presentation with a large team. - Worked calmly in high pressure and fast paced environments.