Revenue Management Configuration: Revenue management configuration is a critical function in the airline industry, and it involves strategically adjusting fares and seat inventory based on various factors to ensure that the airline generates the maximum possible revenue.• Code Share: Setup the core settings for Code Share Partners.• Inventory _Controls: Configure controls on seat / meals inventory to ensure that the right number of seats /meals is available in each fare class. This involves managing the allocation of seats/meals across different booking classes and adjusting availability based on demand forecasts.•Ancillary Product: Set up rules for dynamic pricing, allowing the system to automatically adjust Ancillary Products in realtime based on demand, competition, time until departure, and other factors.This ensures that prices are optimized for maximum revenue.• Promotions and Discounts:Configure rules for applying promotions, discounts, and other special offers. This can include setting up rules for seasonal promotions, loyalty programs, and targeted marketing campaigns.• Seat Allocation Strategies: Determine how seats are allocated across different fare classes and customer segments. This involves making decisions on when to open or close certain fare classes and how to prioritize seat availability for different types of passengers.• Station Setup: Whenever the new stations are about to go for live team update station taxes and ancillary products.

The role shall be responsible for the following areas:•Maintain the daily schedules, Disruption schedules , Connections, Markets, Minimum and Maximum connecting time (MCT) updating, assist multiple airports for Overbookings requests and Code Share handling.•Flight Disruptions: Re-accommodation becomes crucial when there are flight disruptions, such as cancellations, delays, or overbookings.•Rebooking: Airlines use their reservation systems to rebook passengers on other available flights, ensuring minimal inconvenience.• Priority Handling: Depending on the reason for the disruption, certain passengers (e.g., frequent flyers or those with specific tickets) may receive priority in re-accommodation.•Natural Disasters or Emergencies: In cases of natural disasters, emergencies, or unforeseen events, the reservation and re-accommodation systems play a role in managing and responding to the crisis. •Communication : The systems are crucial for communicating with affected passengers, providing timely information about flight changes and alternative arrangements.•Adherence to Regulations: Ensuring that reservation and re-accommodation processes comply with aviation regulations and consumer protection laws. • Optimise Revenue on assigned flights• Meet monthly Revenue and Passenger Revenue Per •Available Seat Kilometers (PRASK) target. Inventory positioning on assigned flights based on demand and seasonal patterns.• Monitor and adjust fares based on market inputs and demand, ensure IndiGo offers competitive fare. •Coordination with sales teams and other stake holders to understand the market scenario and position . IndiGo's fare accordingly.•Manage demand forecast by analyzing historical and future trends on assigned flights to ensure revenue maximization.• Ensure that overbooking is economically viable.• Utilize IndiGo's RM systems to drive optimized revenue and calibrate svstem inputs to have optimized results. • Comprehensive reporting of competitor activity.

Functional responsibilities• Respond to customer complaints and queries via emails.• Outcall customers to provide resolution.• Coordinate with other departments - especiallyAirports, Call center, Inflight , Catering, AOCS , • Finance and many more to resolve customer complaints and queries at earliest and provide best resolution to customers. • Responding to the high volume of customer queries and complaints• Behavioural competency Eagerness to learnTime management Great team plaver Customer centric approach.

Functional responsibilities• Respond to customer complaints and queries via chat, email and calls.• Outcall customers to provide resolution.• Coordinate with other departments - especiallyAirport, call center, and finance to resolve customer complaints and queries and provide resolution to customers. Responding to the high volume of customer queries and complaints• Behavioural competency Eagerness to learn• Time management Great team plaver Customer centric approach.SPICE HEALTH PROJECT;• Worked their as team lead to increase the sale of additional service requests and also for standard people (non passenger) to increase the revenue and also leads the hassle-free travel for passengers.• IROP (Covid restrictions);Worked as Escalation Desk Matrix where need to accommodate passengers with next possible flight or help with refund/credit shell policy.