Ayush Singh Email & Phone Number

Lucknow, Up, In

Jaipur, Rajasthan, India

Lucknow, Uttar Pradesh, India

Lucknow, Uttar Pradesh, India

Bengaluru Area, India

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

Trains, cross –trains, and retrains all front office personnel.Participates in the selection of front office personnel.Schedules the front office staff.Supervises workload during shifts.Evaluates the job performance if each front office employee.Maintains working relationships and communicates with all departments.Maintains master key control.Verifies that accurate room status information is maintained and properly communicated.Resolves guest problems quickly, efficiently, and courteously.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.Reviews and completes credit limit report.Works within the allocated budget for the front office.Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.Checks cashiers in and out and verifies banks and deposits at the end of each shift.Enforces all cash-handling, check-cashing, and credit policies.Conducts regularly scheduled meetings of front office personnel.Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.Upholds the hotel's commitment to hospitality.Prepare performance reports related to front office.Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.Monitor high balance guest and take appropriate action.Ensure implementation of all hotel policies and house rules.Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.Prepare revenue and occupancy forecasting.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Bangalore

1.Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.2.Assists in VIP’s arrival departure in absence of guest relation officers.3.Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.4.Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.5.Assists in sending guest messages or faxes.6.Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows7.Assists in handling room lock problems.8.Prepares and checks for VIP’s arrival and escorts guests to rooms.9.Co-ordinates with all departments concerned in order to maintain Front Office functions properly.10.Operates the front office computer system in order to assist front office attendants.11.Checks group department, fit and ensure switchboard makes appropriate wake up calls.12.Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.13.Assists reception, business centre, cashier, concierge and bell captain during they are busy.14.Answers guests inquires, handles complaints and attend to the needs of the guests.15.Approves and sign for allowances, rebates etc., as required by Front Office Cashier.16.Authorizes charges to be made for late departures and/or compliments on them.17.Promotes and maintains good public relations.18.Motivates and maintains good staff relations.

Banglore

• To helps & assist the Front office Manager in organizing & running smooth functioning of front office department.• Developing high quality relationships with the guest from the movement they arrive and throughout their stay in order to foster loyalty.• Keep track on the standard of services delivered based on guest comments and quality audit.• Ensures that standard operations procedure and policies should be followed each and every day.• Staffing and scheduling of the shifts and allocations of duties.• Ensure that high level of customer service is maintained at all the time by front office department

Varanasi Area, India

Greet, Register and assign room to guest.Responsible for key control and other security measure.Assist guest on telephone callAnswer inquiring pertaining to hotel service, dining, travel direction.Check in and check out guest and inquiries about their stay.Coordination with booker, vendor, and travel desk.

Hotel Management, Front Office

Activities and Societies: Debate Team and Cricket team Bachelor of hotel management and catering technology

10+2, Science

Activities and Societies: Cricket Team Intermediate