Ayush Joshi Email & Phone Number

Toronto, On, Ca

North York, Ontario, Canada

As an Email Support Specialist at Seneca's Helpline, I excel in providing prompt and professional assistance to students and individuals seeking support and information. With a strong commitment to customer service, I efficiently handle a high volume of incoming emails, ensuring timely responses and resolution of inquiries.Key Responsibilities:-Responding to a wide range of inquiries from students and individuals via email, addressing concerns, and providing accurate information on college-related matters.-Offering guidance and support on admissions, enrollment, course registration, financial aid, campus facilities, and academic programs.-Identifying and documenting common issues and frequently asked questions to streamline responses and enhance customer experience.-Collaborating with various departments and staff members to escalate and forward emails requiring specialized assistance.-Maintaining an organized email inbox, prioritizing urgent requests, and ensuring timely follow-up.Skills:-Proficient in utilizing email management systems and customer support software to efficiently handle and track incoming emails.-Strong written communication skills, with the ability to convey complex information clearly and concisely.-Demonstrated ability to provide empathetic and customer-focused service, ensuring positive experiences for students and individuals.

Mississauga, Ontario, Canada

• Ran multiple educational courses efficiently through planning and coordinating program logistics.• Achieved Certification in multiple Information Technology and Business related courses. E.g. Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft PowerPoint and Business Math.• Ensured the compliance with OSAP rules in progress vs. program timeline.• Ensured students attend classes in a timely manner, especially on instructor led courses.• Evaluated student performance and make sure that progress variance does not exceed 10%.• Facilitated book orders and exam proctoring.• Report weekly student with the Campus Director regarding student and program issues.• Created and Managed student attendance and progress dashboards for management’s visibility.• Automated the weekly progress and attendance report for all students using Power Pivot in Excel and Mail Merge in Word.

Experienced in both front-end and back-end roles within the wedding event industry, I have successfully contributed to memorable and flawlessly executed events. With a focus on providing exceptional customer service and meticulous attention to detail, I have been instrumental in ensuring a seamless experience for guests and clients.Back-End Responsibilities:-Expertly managed critical back-end operations, including maintaining comprehensive Excel sheets related to the marriage event, such as COVID lists, room allotments, and arrival/departure schedules of guests.-Coordinated with event performers, maintaining effective communication channels and ensuring their timely arrival and smooth execution.-Fostered positive relationships with vendors, addressing any logistical challenges and ensuring a seamless event flow.Front-End Contributions:-Excelled in a front-end role, serving as a reliable shadow and assisting with various tasks to ensure smooth event operations.-Provided exceptional guest service by assisting guests with check-in, helping them to their individual rooms, and promptly addressing any inquiries or concerns.-Extended warm greetings and maintained a professional demeanor during guest arrivals and departures, ensuring a positive and memorable experience.Key Skills:-Strong organizational abilities, demonstrated by efficiently managing complex Excel sheets and ensuring accurate record-keeping.-Exceptional interpersonal skills, enabling effective communication and collaboration with event performers, guests, and vendors.-Detail-oriented approach, ensuring meticulous attention to COVID-related protocols and maintaining up-to-date information.-Outstanding customer service mindset, delivering personalized experiences and resolving guest inquiries promptly and courteously.-Ability to thrive in fast-paced environments, adapting quickly to changing priorities and handling multiple responsibilities simultaneously.

Postgraduate Diploma, Business Analytics

B. Sc. (Honours), Mathematics