Azad Mohamed Email & Phone Number

Toronto, Canada Area

As a Service Express Agent at the Westin Harbour Castle, my role consists of being the first point of contact for both internal associates and external clients. My duties include but are not limited to the following: - Communicate with internal associates and 100+ external clients by asking appropriate questions and relaying messages to the corresponding departments to provide clients with the best solutions and maintain client satisfaction. - Resolve conflicts by appropriately… Show more As a Service Express Agent at the Westin Harbour Castle, my role consists of being the first point of contact for both internal associates and external clients. My duties include but are not limited to the following: - Communicate with internal associates and 100+ external clients by asking appropriate questions and relaying messages to the corresponding departments to provide clients with the best solutions and maintain client satisfaction. - Resolve conflicts by appropriately compensate guests in response to service recovery.- Utilize Micros Systems, Lightspeed, and Starguest programs in response to guest requests/defects and to process in-room dining orders in a timely manner.- First respondent to guest emergencies, in-room smoke/fire alarms, elevator problems and front desk alarms.- Assisted management team by helping train new associates within Service Express department by highlighting daily tasks, policies/procedures, and emergency responses. Show less

Toronto, Canada Area

As a VIP Cast Member at the Don Mills location, there were multiple positions that were incorporated into my role such as Box Office Attendant, Food and Beverage Runner, and In-seat Server. All of these positions allowed me to further develop my communication, teamwork, and customer service skills to ensure client satisfaction. All of my duties include but are not limited to: - Collaborate in teams of six by using active listening skills and engaging in positive conversations with… Show more As a VIP Cast Member at the Don Mills location, there were multiple positions that were incorporated into my role such as Box Office Attendant, Food and Beverage Runner, and In-seat Server. All of these positions allowed me to further develop my communication, teamwork, and customer service skills to ensure client satisfaction. All of my duties include but are not limited to: - Collaborate in teams of six by using active listening skills and engaging in positive conversations with colleagues and clients- Maintain cleanliness of work station and meeting health & safety standards- Accurately process cash, debit, and credit transactions at cash register and Windows tablet to sell gift cards, movie tickets, and a variety of food and beverages- Proactively taking initiative to exceed guest expectations by informing them of promotional offers and services that meet their needs to increase sales targets - Communicate with the kitchen and bar through written chits for orders Show less

Toronto, Canada Area

As a Customer Service Representative, my role primarily focuses on conducting client satisfaction case studies for various organizations and gain cooperation to understand and record their experiences with partnered companies. A brief description of my role with Greenwich Associates includes the following: - Communicated with 100+ external clients by telephone and ask questions to clarify their experiences with products and services offered by partner- Maintained quality… Show more As a Customer Service Representative, my role primarily focuses on conducting client satisfaction case studies for various organizations and gain cooperation to understand and record their experiences with partnered companies. A brief description of my role with Greenwich Associates includes the following: - Communicated with 100+ external clients by telephone and ask questions to clarify their experiences with products and services offered by partner- Maintained quality standards by identifying client needs and offer appropriate rebuttals with intention to gain cooperation and reach case study quota- Utilized various methodologies to obtain statistical information as required by clients- Supported managers with various administrative tasks such as organizing files, photocopying, informing coworkers of changes to case studies, and filling out forms Show less

Bachelor Of Commerce (B.Com.), Human Resources Management/Personnel Administration, General

Ontario Secondary School Diploma, Business Studies