Experienced in Marketing Resource Management (MRM) a cloud-based marketing platform.Gathering and analyzing requirements from stakeholders.Liaising between business and development teams.Assessing and improving business processes.Coordinating user acceptance testing.Leading Agile practices and ceremonies.Resolving obstacles hindering team progress.Advocating for agile adoption.Managing product backlog alignment.Fostering cross-functional collaboration.Tracking team performance metrics.

Led teams in cash application and dispute resolution, providing coaching and support. Coordinated with internal departments for smooth operations. Conducted bank reconciliations, minimizing credit losses. Contributed to process improvements in the Cash Transformation Project. Proficient in SAP, Omega, and CAT for data analysis. Ensured high customer satisfaction through client interactions.

Led team in preparing issue logs, PO, and SLA reports for clients. Conducted quality checks on POs and ensured timely delivery. Monitored daily dashboards and updated visual management boards for team performance tracking. Coordinated with commodity managers and shared best practices for continuous improvement.