Azam Malik Email and Phone Number
Azam Malik work email
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Azam Malik personal email
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A customer focused individual with over 14 years of experience working in a fast pace call centre environment dealing with a diverse client base.Extensive knowledge of call centre metrics, operations from workforce management to programming and scripting both inbound and outbound capacity.Managed transition and demonstrated abilities in efficient staffing.Successfully managing contact center operations for IESCO,LESCO,SNGPL, Cinepax, Witribe, Al-Razi Health Care, Haier,Vopium,Metro,Isloo Fresh, Service Sales Corporation,Mobilink-MNP, and Samsung.Projects:Setup and successfully managing Contact Center Operations of PITC (Power Information Technology Company) Setup and successfully managing SNGPL Contact CenterSetup and successfully managed LESCO Contact CenterSetup and successfully managed IESCO Contact Center Setup and successfully managing Service Sales Corporation's helplineSetup and successfully managed Moibilink's MNP program - Outsourced to Ovextech Pakistan Setup and successfully managed OLX Pakistan's outbound campaign Achievements:Devised and implemented processess for each and every task to ensure maximum productivity and efficencySuccessfully implemented Quality Service Measurement (QSM) programSuccessfully implemented the concept of cross training for Contact Center Managers.Enhanced productivity by 30% on Witribe programEnhanced call answering percentage on Samsung and SNGPLAchieved project objective on OLX Pakistan program by maintaining high productivity and quality within the given timelines
Ovex Technologies Pakistan (Pvt.) Ltd.
View- Website:
- ovextech.com
- Employees:
- 494
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Chief Operating OfficerOvex Technologies Pakistan (Pvt.) Ltd. Jan 2021 - PresentPakistan -
Head Of Contact CenterOvex Technologies Pakistan (Pvt.) Ltd. Jan 2013 - PresentLahore -
Contact Center ManagerOvex Technologies Pakistan (Pvt.) Ltd. Apr 2007 - Dec 2012Lahore -
ManagerOvex Technologies Mar 2006 - Apr 2007
Azam Malik Skills
Azam Malik Education Details
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Al-Khair UniversityMis -
Bachelor Of Arts
Frequently Asked Questions about Azam Malik
What company does Azam Malik work for?
Azam Malik works for Ovex Technologies Pakistan (Pvt.) Ltd.
What is Azam Malik's role at the current company?
Azam Malik's current role is Chief Operating Officer at Ovex Technologies Pakistan (Pvt.) Ltd..
What is Azam Malik's email address?
Azam Malik's email address is az****@****ail.com
What schools did Azam Malik attend?
Azam Malik attended Al-Khair University, University Of Peshawar.
What skills is Azam Malik known for?
Azam Malik has skills like Call Center, Team Leadership, Training, Management, Bpo, Team Management, Workforce Management, Coaching, Call Centers, Contact Centers, Quality Assurance, Time Management.
Who are Azam Malik's colleagues?
Azam Malik's colleagues are Zaigham Abbas, Abdul Qadir, Hur Hassan, Kenfore Analytics, Ahmad Syed, Muhammad Faizan, Nasir Ali Shah.
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Azam Malik
Islamabad -
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