Arlene Z. Email & Phone Number

As a seasoned Program Manager at San Services Honduras, I spearhead the development and execution of numerous software solutions tailored for Sandals and Beaches resorts. With over a decade of hands-on experience in IT project and program management, I bring a wealth of expertise to the table, fortified by a certification in SCRUM methodology and a keen focus on strategic applications.My professional toolkit is robust, encompassing a mastery of communication, collaboration, and innovation. I've adeptly constructed and overseen multiple service desks, demonstrating proficiency in Jira administration and IT service catalog management. Collaborating seamlessly with diverse stakeholders—ranging from product owners to site reliability engineers, local IT teams, and affiliated centers—I've consistently delivered top-tier solutions that elevate customer experience and satisfaction.Driven by a dual passion for IT excellence and hospitality, my overarching goal is to orchestrate seamless and delightful online booking experiences for globetrotters worldwide.

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  Program Manager

  San Services Honduras

  May 2023 - Present