Azeez Yusuff Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

• Facilitated requirement gathering workshops across Payroll, Human Resources and Service Delivery teams to document functional and non-functional requirements for the ‘EOI -phase” of the Time and Attendance project• Designed the conceptual architecture and high level process flow view for the ‘EOI -phase” of the Time and Attendance project• Leading the business process redesign work across the Payroll, Human Resources and Service Delivery teams • Documenting user stories and acceptance criteria for the implementation phase of the Time and Attendance project• Working with key SMEs to document business rules across “pay rules, rounding rules, rostering rules, award interpretation rules etc)

Brisbane, Queensland, Australia

• Facilitated discovery workshops to identify current challenges and issues, dependencies and the project objectives• Facilitated requirement gathering workshops across Payroll, Human Resources and Service Delivery teams to gather strategic and business requirements for the desired end state • Worked with the Enterprise Architect to undertake an architectural assessment of the current, transition and the recommended end state• Facilitated multiple investment logic mapping workshops to identify targeted benefits and baselines• Lead the review of the program objectives and drafted decision paper that recommended the splitting of the program into two separate initiatives (Job Costing Redesign and Time and Attendance Initiative)• Drafted the business case that outlined the investment case and a recommended approach for project delivery including solution and implementation options for the Job Costing Redesign initiative

Brisbane, Queensland, Australia

Scoping of current challenges within the GRC portfolio of work. This include engaging with key stakeholders to document current state capabilities across People, Process, System and Information. Submitted project discovery document that highlighted key pain points and improvement recommendations. Drafted business case and project briefs for the Digital Workplace Project: The business case covered the high-level scope of the project, strategic alignment and rationale for the project, options analysis, vendor analysis and cost/benefit analysis. Undertaking user requirements gathering for the “meeting rooms technology and device and mobility” work packages

Brisbane, Queensland, Australia

• Implementing a Business Process Management Solution (BPMS)-aimed at developing the process capability of the organisation.• Digitising and automating business processes• Delivering the business analysis functions for an incident management project• Delivered the gap and process analysis functions for a technology uplift project

Nerang, Queensland, Australia

Wollongong, New South Wales, Australia

• Developed change and stakeholder engagement plans for the capability framework project, actively engaged with zone commanders and emergency service volunteers resulting into improved engagement and adoption of the capability framework elements• Lead the review of existing governance committee structure within the operations directorate and created a new governance structure with streamlined decision making processes, improved reporting templates and utilized change management tools to ensure adoption of the new processes• Redesigned the end-to-end process for undertaking improvement audits, lessons learnt and implementation/monitoring of improvement recommendations• Facilitated workshops with cross-functional stakeholders to map end-to-end process for the delivery of the capability development framework

Sydney, Australia

• Lead the analysis and delivery of a council wide “digital procurement process”. The project was aimed at digitizing and automating the end-to-end process of key procurement activities (Tenders, Quotations, Council Reports and Grants) across the council. Successful delivery of this project is envisaged to reduce overall processing times by over 70% whilst also improving the budget utilization for the delivery of capital works program.• Facilitated and lead the transformation of the fleet unit from manual processes and practices into more digital channels. This include facilitating weekly brainstorming session, training team members on documentation and mapping of operational processes into the corporate BPMN, consolidation and digitization of various application forms and automation of claims and servicing functions.• Project lead the analysis and delivery of the end-to-end digitisation of regulatory inspection processes for various asset groups. The project is targeted at reducing the overall processing times from 21 days to 7 days• Conducted impact analysis of the ongoing digitisation programs on the support services for the operations department resulting into a realignment of key support functions within the team.• Facilitated sessions to create customer journey maps for an ongoing project to digitise and streamline the customer enquiries process.

Sydney, Australia

• Manage the customer entitlements process, primarily in relation to the day to day administration of the TTSS subsidy scheme including work allocation, query resolution, staff training, quality control, records management and performance reporting to ensure operational excellence.• Support and facilitate continuous improvement in the customer application and entitlement management lifecycle processes for concession products and schemes to deliver high levels of service satisfaction and operational efficiencies. • Provide advice and collaborate with the concession schemes compliance team to support the team in planning and investigating activities and in the execution of administrative mitigations, sanctions and related processes.• Manage relationships with external service providers and ensure contractual payments are paid on time and within budgetary allocations

Sydney, Australia

Provide exceptional customer experience across multiple communication channels for various participants and applicants for subsidised travel.Assess and review applications for subsidised travel in accordance to the policies and procedure of the scheme. Including undertaking audit reviews on the compliance of schemes participants to the policies of the scheme.Draft ministerial briefs in response to request for information from the minister's office and manage relationship with transport providers and schools registered for the schemeResolve complaints and disputes raised by customers as well as conduct cost/time variance analysis for complex requests from customersSignificant achievements in this role include 1) a 35% reduction in inbound complaints call as a result of championing a process improvement that increased control and engagement for customers. 2) a 45% reduction in the processing times of applications for subsidised travel as a result of strong relationship building with internal stakeholders..

Sydney, Australia

In this role, i resolved an average of 150 enquiries on a daily basis and consistently met performance benchmarks in all areas(speed, accuracy,volume, customer satisfaction)Managed communications between operations and front line staffs to maintain real time critical information dissemination.Train and Mentor new staffs on the working operations of in-house technologies, organizations policies and general duties and responsibilities.

Graduate Certificate, Agile Project Management

Certificate Of Competence, Human Centered Service Desgin

Master Of Business Administration (Mba)

Diploma, Project Management