Kevin Brake Email and Phone Number
Kevin Brake work email
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Kevin Brake personal email
An experienced professional having worked in the water industry in both customer facing and technical roles. Starting in the call centre gaining direct experience of the impact on customers of actions in the network, this customer focus has remained key while managing the network from the control room during bushfires, floods, major projects, and even sometimes an ordinary day. Here and abroad high levels of attention to detail, excellent time management skills, strong technical skills, and an ongoing desire to learn have been key to continuing success.
Urban Utilities
View- Website:
- urbanutilities.com.au
- Employees:
- 1119
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Operations Hub OperatorUrban UtilitiesBrisbane City, Qld, Au
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Operations Hub Crew LeadUrban Utilities May 2024 - PresentBrisbane, Queensland, Australia
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Operations Hub OperatorUrban Utilities Feb 2023 - May 2024Brisbane, Queensland, Australia
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Control Room OperatorUrban Utilities Sep 2019 - Feb 2023Brisbane, Queensland, Australia
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Customer Centre AgentUrban Utilities Nov 2017 - Sep 2019Brisbane, Australia
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Call And Resource AssociateStellar Nov 2016 - Nov 2017Brisbane, AustraliaAs a Call and Resource Associate I manage intraday staffing to meet KPIs for the call centre as well as contributing to the scheduling, planning, and internal & external reporting functions of the centre. -
Senior Customer Solutions SpecialistStellar Asiapacific 2010 - Nov 2016Brisbane, AustraliaI provided high quality customer service on behalf of multiple clients, acted as a SME to provide on the spot assistance to other staff, handled first level escalations from callers, and managed priority outbound contacts. From May 2016 I was assigned to a contract providing services for a federal government body that also required me to become familiar with relevant legislation across multiple state and federal jurisdictions, to assist callers with queries on the legislation and related gazette notices, respond to email queries, and I worked as part of the roll out team for a new online application system assisting existing permit holders to register and learn how to use the new system.
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TeacherEcc Pukdaegu 2007 - 2009English teacher at a private academy in South Korea. I taught classes on written and spoken English to children aged 4-16, including developing and teaching custom classes for advanced students.
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InstructorNova 2006 - 2007English teacher in Japan
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Frontline Associate For Ge MoneyHays 2004 - 2006Provided high quality customer service to new applicants, existing account holders, and affiliated merchants. While in this role I mentored new agents and was a SME on some legacy products.
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Research AssistantThe University Of Queensland 2003 - 2004Brisbane, AustraliaI performed computational modelling of organic superconductors using both University of Queensland and national supercomputing facilities and created written and oral reports of the results.
Kevin Brake Skills
Kevin Brake Education Details
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Honours 1St Class
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Kaplan ProfessionalApplied Finance -
Arrow TrainingCustomer Service Support/Call Center/Teleservice Operation
Frequently Asked Questions about Kevin Brake
What company does Kevin Brake work for?
Kevin Brake works for Urban Utilities
What is Kevin Brake's role at the current company?
Kevin Brake's current role is Operations Hub Operator.
What is Kevin Brake's email address?
Kevin Brake's email address is ke****@****ies.com
What schools did Kevin Brake attend?
Kevin Brake attended The University Of Queensland, Kaplan Professional, Arrow Training.
What skills is Kevin Brake known for?
Kevin Brake has skills like Data Analysis, Business Analysis, Information Technology, Team Leadership, Business Process Improvement, Crm, Customer Service, Juggling, Written Communication, Problem Solving, Workforce Planning, Scheduling.
Who are Kevin Brake's colleagues?
Kevin Brake's colleagues are Rebecca Kennedy, Andre Breebaart, Greg Adams, Douglas Barron, John Clayton, Chris Muller, Lisa Paramore.
Not the Kevin Brake you were looking for?
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Kevin Brake
Los Angeles, Ca5gmail.com, ranker.com, bouncex.com, bounceexchange.com, wunderkind.co7 +171446XXXXX
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Kevin Brake
Greater Toronto Area, Canada2gmail.com, wsib.on.ca3 +141634XXXXX
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Kevin Brake
Urban Development / Transit Oriented Development / Sustainable InfrastructureGreater Sydney Area3gmail.com, smec.com, arcadis.com1 +614166XXXXX
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