Kevin B. Email and Phone Number

Engaging with customers, stakeholders, integration partners and operations teams and conveying technical details to developers is a crucial role as a product owner.While in my role as a Technical Product Owner, I routed ideas and concepts through a timeline based roadmap and into a technical backlog for bi-weekly scrum cycles.The technical aspect of this position came within the tier 5 support tickets that ensured stability, maintainability and serviceability of our Salesforce Managed package. Also, custom Salesforce development projects and integrations were a daily part of this position.Frequently managing the release of improveit 360's core package as well as 3 other secondary packages is a way a Technical Product Owner continually drives value to a growing customer base. Engaging with key Salesforce.com resources/contacts is a way Product Owners are kept up to date on new Salesforce technology as well as ensure future releases remained stable.

Senior Account Managers effectively manage all aspects of the client's relationship from guidance to support resources to expanding the Salesforce CRM platform capabilities. By implementing security settings and basic customizations, Senior Account Managers exceed customer's expectations during the onboarding process. While also acting as an Onboarding Specialists I am the key point of contact that clients are introduced to for administrator level training and managing a rollout of product enhancements. During the onboarding process with improveit 360 client's may also experience a data conversion from their previous system, so familiarity with other CRMs is necessary. Overall, my role as a Senior Account Manager / Onboarding Specialists stretches across a wide variety of areas that require internal collaboration and critical thinking to provide the cutting edge solutions.

Account Managers effectively manage all aspects of my customer portfolio while exceeding the expectation of our customers. Using our technical knowledge Account Managers creatively address and solve our customer's issues. Account Managers present improveit 360's value proposition, technologies, strategies and products to all levels of the customer including executives, technical managers and engineers. - Manageing the Customer Relationship- Training and Onboarding Customer to our Salesforce Managed Package- Technical Support and Ticket Resolution

Responsible for development and management of new business accounts Cross functional relationship buildingPursue new accounts through lead generation, cold calls and service referralsDesign of sales presentations and promotional campaigns Understanding of underlying business challenges with the ability to recommend a solution to streamline business processes Promote Ricoh product offerings through implementation of continual education and marketing strategies

Lead the video department in creating and managing their film library so the entire staff and players had mobile access and could gain the most knowledge from studying their opponents.

Completed a variety of auditing, tax and administration projects given during tax season. Enjoyed working with the great team members at Norman Jones Enlow & Co.

Attend meetings with my mentor to learn their portfolio and understand the building blocks of the customer adviser relationship.