Senior Manager
Current• Managing daily operations of a $500 million e-commerce and production business with over 200 employees and 10,000 customers.• Implemented new inventory management system that reduced stock-outs by 40% and increased customer satisfaction by 25%• Supervised and trained a team of 20+ operations staff, improving their productivity by 15% and retention rate by 20%• Negotiated contracts with vendors and suppliers, saving $500,000 in annual operating costs• Oversee the data collection, analysis, and reporting of the sustainable production indicators, using both quantitative and qualitative methods.• Manage the commissioning and supervision of external evaluations and research, ensuring the quality and timeliness of the deliverables.• Facilitate the learning and feedback loops among the project stakeholders, including the donors, partners, and beneficiaries.• Prepare and present the project results and lessons learned to internal and external audiences, using various formats and platforms.• Conduct regular data quality checks and audits, and ensured the accuracy and reliability of the data.• Assist in the preparation and submission of the quarterly and annual reports to the donors and partners, highlighting the achievements and challenges of the programme.• Contributed to the development and dissemination of knowledge products, such as case studies, best practices, and policy briefs.• Participated in the capacity building and training of the field staff and partners on operational concepts and tools.