Azharuddin Syed Email & Phone Number

Montreal, Quebec, Canada

Assist Microsoft 365 Enterprise level customers and partners by taking all the necessary steps to resolve technical issues: figure out the cause, support the client remotely by using virtual machines, find solutions and deliver the winning recipe.Use solid customer service skills to enhance our business-to-business relationships.

Longueuil, Quebec, Canada

Provide world-class customer experience with every interactionEngage and empathize with customers to support and resolve technical issues through completionDevelop, foster and maintain highly effective customer interactionSupport installation, configuration, and support of Microsoft Office 365 on various platforms Accurately document all work performed through ticketing system including details and outcomesEnsure accurate and timely resolution of all assigned issuesEscalate product bugs or unresolvable casesNotice trends and report reoccurring problemsDevelop, foster and maintain effective working relationships with engineering to enhance the customer experienceUpdate O365 licenses, subscriptions and user management as necessaryShare your knowledge with teammates and guide them in the resolution of complex technical problemsCollaborate with team members to enhance the customer experienceIncrease engagement with O365Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendationsParticipate in product testing, tool building and pilot new projectsEnforce a high quality customer service cultureStay up to date with technological changes in the industry with internal and external training

Montreal, Canada Area

• Establish accounts in billing systems• Quote and compute rates for new services accurately• Interact with other functional groups to ensure customer satisfaction• Meet established productivity goals such as sales, call handling time, records accuracy• Obtain, establish and access customer credit information• Work simultaneously with multiple computer applications and databases• Prepare sales reports & perform credit checks.

Montreal, Quebec, Canada

• Specialist in BELL and VIRGIN Mobile.• Offering customer with promotion plans and contract agreements.• Interact with other functional groups to ensure customer satisfaction.• Meet established productivity goals such as sales, call handling time, records accuracy.• Obtain, establish and access customer credit information.• Passionate about connected technology including mobile devices, home automation and the growing suite of Internet of Things (IoT) enabled devices.• Contribute to the team's success by achieving Consumer Electronics, Wireless and Residential Services monthly sales targets.• Provide each customer with an exceptional in-store experience by developing strong relationships and meeting customer needs.• Collaborate with team members to ensure compliance to all store operational standards.• Work simultaneously with multiple computer applications and databases.• Prepare sales reports.• Perform credit review.

Associate’S Degree, Computing Support & Networking, Passed

Bachelor’S Degree, Computer Science, Passed