-Monitoring queue and assigning tickets to appropriate resources for troubleshooting and ticket resolution.-Monitor queue to ensure KPI's are maintained.-Transfer tickets to appropriate queue's and to Engineering teams as required.-Coordinate tickets that cross organizational boundaries to ensure customer satisfaction.-Prepare Daily reports on Incidents/Change/Problem Tickets and KPI's Status.-Perform administrative tasks-Participate in operational analysis and… Show more -Monitoring queue and assigning tickets to appropriate resources for troubleshooting and ticket resolution.-Monitor queue to ensure KPI's are maintained.-Transfer tickets to appropriate queue's and to Engineering teams as required.-Coordinate tickets that cross organizational boundaries to ensure customer satisfaction.-Prepare Daily reports on Incidents/Change/Problem Tickets and KPI's Status.-Perform administrative tasks-Participate in operational analysis and continuous improvement of procedures, processes and tools. Show less

Manage O365 subscription, Cloud storage and Domain Management Managing Active directory, Cloud Identity, Creating and managing Sharepoint site, Onedrive Setting up threat protection policies to increase visibility on spam, phishing attempts etc. Develop, implement support strategies to accelerate deployment for security , Privilege identity Management (PIM), Role based access control(RBAC). Resolve backend issue with Poweshell Experience Azure active directory, Creating… Show more Manage O365 subscription, Cloud storage and Domain Management Managing Active directory, Cloud Identity, Creating and managing Sharepoint site, Onedrive Setting up threat protection policies to increase visibility on spam, phishing attempts etc. Develop, implement support strategies to accelerate deployment for security , Privilege identity Management (PIM), Role based access control(RBAC). Resolve backend issue with Poweshell Experience Azure active directory, Creating Forest and joining domain from client system. Show less

-Configure network hardware and maintenance-Printer Setup In LAN network and troubleshooting-Configure routers and switches in campus and manage Active Directory.-Physical installation and maintenance of network and related equipment

-Provide technical assistance in different computer oriented galleries.-Assisting clients in gallery regarding computer oriented exhibits.-Provide network technical support in galleries and server room

-Provides training about the different network hardware devices.-Additionally also performed the duty of network technician to troubleshoot cabling issues in computer laboratory.-Additionally worked as assistant in an administration department.-Maintain computer lab hardware and network.-Maintain the computer hardware inventory.

-Provide the training to students regarding computer network-Manage different Network hardware equipment.