PMI Agile Certified Practitioner (PMI-ACP) ®, Certified Business Analysis Professional (CBAP)®, Certified Scrum Product Owner (CSPO)®, Certified Scrum Master (CSM)®, ITIL® 4 Foundation, COBIT 2019 Foundation.Over 22 years of experience in the field of Information Technology in managing cross-functional teams to deliver enterprise-wide business solutions in traditional and agile environments. Expert in Project Management, Solution delivery, Business Systems Analysis, Business Process Improvement & Automation, Software Testing, Digital Strategic Transformation, and Business Value-Driven approach with a strong focus on Agile Project Management.Engages with the business users to understand underlying business strategy and impact on people, products, and processes and identify opportunities for improvements.Resolved complex system issues by conducting in-depth diagnosis, root cause analysis, and troubleshooting, ensuring high customer satisfaction and timely resolutions.Strong hands-on SQL to interrogate and present data using Tableau / Power BI. Career HighlightsIT Applications Management: Managed IT applications for the UAE's largest federal institute, serving 27,000 students and 3,000 employees across 17 branches.Digital Transformation: Led a pioneering Big Data initiative in the higher education sector.KPI: Developed strategies that boosted the customer satisfaction KPI from 52% to 97% in 6 months.Document ManagementManaged a document system containing over 2.5 million documents.Process Optimization: Optimized the process for managing over 50,000 assets across 17 branches.Gap AnalysisModeled over 200 business processes for gap analysis and process improvement. Cost SavingsMigrated the corporate site, resulting in a monthly savings of $15,000.Website RankingImplemented strategies that improved the corporate website's rank from 1,681 to 303.Application DevelopmentManaged and developed applications supporting over 70,000 employees.Engineering Drawings TransformationExecuted a strategy to transform 2,500 plant drawings into Smart Plant P&ID Engineering Drawings.Core Competencies- Adaptive Leadership & Planning- Agile Project & Product Management - Solution Delivery- Business Systems Analysis, Process Optimization & Improvement- SQL, Data Analytics & Data Visualization- Software Testing & Problem-solving