Contact potential customers via phone calls and emails - Process orders - Check data accuracy in orders and invoices - Contact customers to obtain missing information or answer queries – Maintain and Develop relation with customers. Liaise with the Logistics department to ensure timely deliveries - Maintain and update sales and customer records - Develop monthly sales reports - Communicate important feedback from customers internally - Ensure sales targets are met and report any deviations -… Show more Contact potential customers via phone calls and emails - Process orders - Check data accuracy in orders and invoices - Contact customers to obtain missing information or answer queries – Maintain and Develop relation with customers. Liaise with the Logistics department to ensure timely deliveries - Maintain and update sales and customer records - Develop monthly sales reports - Communicate important feedback from customers internally - Ensure sales targets are met and report any deviations - Stay up-to-date with new products and features Show less

Handling Import and Export Orders via Air, Sea and Land - Process import and export documentation and custom clearance for Middle East movement – allocate bookings to vendors and forwarders. Update Customers with shipment status. Liaise with sales and accounts for correct and timely billing to customer- Keep a check on Cost Per Shipment, Price negotiation with vendor and forwarders. Keep a track on custom regulation and policies.

Pioneering and constructing Freight department by identifying new business prospect and selling services. Identifying and onboarding new vendors and forwarder, verifying credentials, vendor negotiation, Exhibits a solid background in negotiation and conflict resolution. Prepare solicitations competitive bids for prospect suppliers. Conduct market research to evaluate gaps and opportunities, vendor management, Sales and operation training, overseeing the Organizational transport… Show more Pioneering and constructing Freight department by identifying new business prospect and selling services. Identifying and onboarding new vendors and forwarder, verifying credentials, vendor negotiation, Exhibits a solid background in negotiation and conflict resolution. Prepare solicitations competitive bids for prospect suppliers. Conduct market research to evaluate gaps and opportunities, vendor management, Sales and operation training, overseeing the Organizational transport activities.Building relation with new clients, helping and supporting sales team to search for new sales leads. . Monitoring and Training Vendors and Customer on PICTRUC Application and Platform, monitoring the performance and sharing feedback with the software team. Show less

Provide logistic and transport solution as per requirement of customer, effective on-boarding of new clients for Cross Border Road Freight as well as Local Transportation. Responsible for the development of the sales and operation team for achievement of sales through the direct sales channel, Expanding the relationships with existing customers by continuously proposing solutions for Road Freight that meet their objectives, communicating with vendors (Transporters), Looking after vendor… Show more Provide logistic and transport solution as per requirement of customer, effective on-boarding of new clients for Cross Border Road Freight as well as Local Transportation. Responsible for the development of the sales and operation team for achievement of sales through the direct sales channel, Expanding the relationships with existing customers by continuously proposing solutions for Road Freight that meet their objectives, communicating with vendors (Transporters), Looking after vendor performance, sending reports to Area Sales Manager regarding Territory performance Show less

Take care of Retention, Penetration and Development of current customer. Bring New Business on board, provide logistic and transport solution as per requirement of customer, communicate with customer through a variety of means- by email, fax, or regular mail correspondence, sell services like Courier, Air freight and Land Freight, to Achieve territory target, sending reports to National Sales Manager regarding Territory performance.

To Sell Postal Product, Bring New Business on board, Verify with Businesses if they are complying withEmirates Post Terms & Conditions, Communicate with customer through a Varity of means- by email, fax,or regular mail correspondence, To Provide Solutions to Business Center, Sending P O Box Violationreports to Sales Manager, Selling EziMail Service Bundle

Take care of Retention, Penetration and Development of current customer, Identify new business opportunity and bring New Business on board, Regular visit to customers to unsure Customers are retained and to established new business opportunities with them, Interact with customers / clients to provide information in response to inquiries about the services, Handle Customer complaints and resolve them in coordination with Customer serve and Operation department, Help Credit controllers to recover… Show more Take care of Retention, Penetration and Development of current customer, Identify new business opportunity and bring New Business on board, Regular visit to customers to unsure Customers are retained and to established new business opportunities with them, Interact with customers / clients to provide information in response to inquiries about the services, Handle Customer complaints and resolve them in coordination with Customer serve and Operation department, Help Credit controllers to recover debt and to unsure customers are followings the Credit Policies, Communicate with customer through a Variety of means- by email, fax, or regular mail correspondence, To Achieve territory target, Sending reports to Sales Manager regarding Territory performance. Show less

Provide information and support to customer Accorded the highest attention to customers and used customer service skills to heighten the sales opportunity of each customer contact. Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken in the customer database file.Responded to customer inquiries and problems by providing information and suggested merchandise selection; ensured understanding and… Show more Provide information and support to customer Accorded the highest attention to customers and used customer service skills to heighten the sales opportunity of each customer contact. Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken in the customer database file.Responded to customer inquiries and problems by providing information and suggested merchandise selection; ensured understanding and fulfillment of all customer needs.Responsible in ensuring company's customer / clients receive an adequate level of service or help with their questions and concerns.Tact for dealing with difficult customers.Interact with customers / clients to provide information in response to inquiries about the services and to handle and resolve complaints. Show less

 Provide information and support to customer. Handling a team of 10 members Make sure the team achieve its metrics Achievements:  Got promoted as Sr. Customer Service Executive in 2007 Handling a Major account for the center. Achieving personal as well as team targets.

Provide information and support to customer.Resolving issues for customer regarding their insurance policies.Upselling other products for the company.

Advising prospect about insurance policies according to their needs.Converting a prospect into a customer