Encep S. Aziz Email & Phone Number

Jakarta, Indonesia

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and.

Jakarta, Indonesia

Working as a Sales Development employed by TDCX for supporting Linkedin Talent Solutions.

Jakarta

Helping organizations in finding and engaging the best talent using the world’s largest professional network. LinkedIn Talent Solutions that provide innovative recruiting tools to help you become more successful at talent acquisition and L&D.

• (Promoted) - Circles. Life is more than just Asia’s first fully digital telco. Since it’s launched in 2016 in Singapore, we remained focused on mission to give power back to the consumer.
• Leading & Managing team performance (9 Members) to always meet the target by monitoring their activity, making sure all is done by SOP. As the result, 90% achieved the target given and decrease the DSAT given by.
• Training the new hires and conducting team refreshment, include coaching… Show more (Promoted) - Circles. Life is more than just Asia’s first fully digital telco. Since it’s launched in 2016 in Singapore, we remained.
• Training the new hires and conducting team refreshment, include coaching (weekly), regarding the product knowledge, the new updates for product knowledge, new campaigns, and better ways to build the relationship with.
• Evaluating, analyzing daily, weekly, monthly cases through trending tickets on Zendesk to better know what the trend is currently facing for identifying the areas of improvement.
• Conducting ticket Audits of the members of the team to find out their expertise in handling the customer in a proper manner. Highlight of recognition: Space Cadet Awardee for 1st Quarter in 2021 Show less

Jakarta, Indonesia

• Maintaining CSAT score not below 90% via an effective omnichannel strategy by delivering a great service for their paint point and giving them the proper solutions. The fact, I contribute CSAT 95% in average per month.
• Building relationship by following up the DSAT by approaching the customer to convert dissatisfaction to satisfaction by asking the root case, delivering the analysis been done, and offering the possibility for a.
• Building relationship by following up the DSAT by approaching the customer to convert dissatisfaction to satisfaction by asking the root case, delivering the analysis been done, and offering the possibility for a.
• Actively involved in handling operation issue such as problem with logistic, payment Issue, etc.
• Actively involved in a project for product launching in Indonesia, specifically creating the SOP for Customer Happiness Department: - Creating the material for Customer Happiness Team and audited All FAQs, Template.

Jakarta

• Customer Support March 2018- March 2019Southeast Asia's largest and fastest-growing, technology-driven hotel management & booking platform. With over 1000 properties across Southeast Asia, our vision is to enable.
• Handling multiple platform (Call, Email and Live Chat) to answer the… Show more Customer Support March 2018- March 2019Southeast Asia's largest and fastest-growing, technology-driven hotel management & booking.
• Handling multiple platform (Call, Email and Live Chat) to answer the inquiry, escalate and solve the issue.
• Managing call from OTA: Agoda, Tiket.com, Booking.com, etc for any inquiry, modifying date request and informing the policy of each reservation from the guest.
• Payment checking with Doku, Nicepay, MidTrans, Kredivo and other Payment System..
• Achievement: - Achieving > 96% From KPI Target > 90% CSAT collected in average per month. Show less

Tech Sales And Bussiness Development

Bachelor'S Degree, English Literature (British And Commonwealth), 3.58 / 4.0