• Coordinated 1,000s + shipments domestically & internationally, ensuring compliance & customer satisfaction, via competitive market rates, proactive communication, & excellent customer service for all parties involved with each and every shipment. DOMESTIC OVER THE ROAD TRUCKING(FTL, LTL), AIR FREIGHT, & OCEAN SHIPMENTS (LCL, FCL, BREAKBULK, RORO, etc..)• Facilitated movements of various commodities for the public & private sectors, from quoting to delivery, and everything in between...• Leveraged extensive experience in logistics & supply chain operations to streamline processes and optimize efficiency.

Operational Management-Oversaw daily truck operations, including route planning, scheduling, dispatching of driver, & coordination of truck maintenance with internal shop and off-site truck maintenance vendors. (70+ drivers)-Ensure timely and cost-effective pickup & delivery of goodsFleet Management-Manage fleet of truck(100+), ensuring that all trucks & dry van trailers are operational-Monitor and track fleet performanceDriver Management-Develop and enforce driver schedules, ensuring compliance with Hours of Service (HOS)-Address driver concernsCompliance & Safety-Ensure all trucking operations comply with federal, state, and local regulations. including DOT standardsCustomer Service-Collaborate with various internal teams and external partners to ensure timely delivery & high customer satisfaction-Communicate with customers to provide delivery updates, address concerns or special requirements, and complete billing by matching load tenders with signed proof of deliveries(POD), & scale ticketsTechnology & Data Management-Utilize Samsara software and GPS tracking systems to monitor fleet movements, optimize routes, and improve operational efficiencyReporting & Analysis-Prepare and present reports on fleet performance, assets, cost management & operational efficiency

Shipment Coordination-Coordinate booking of air freight/ocean shipments with airlines, cargo carriers, and ensuring timely & accurate arrangements-Prepare and process all necessary export documentation, including airway bills, commercial invoices, packing lists, and export declarations (AES Summary)Customs Compliance-Ensure compliance with all relevant export regulations, including customs requirements, and international trade laws. -Firm knowledges of Customs & Border Patrol-Certified Indirect Air Carrier (TSA)Customer Service-Served as primary point of contact for customers, providing quotes, updates on shipment status, addressing any concerns or inquiries, and finalizing billing-Coordinate with internal departments, including sales, accounting, management, and other operations, to ensure customer requirements are met. -Handle customer(shipper) & consignee concerns, changes, and provide status updatesDocumentation & Record Keeping-Maintain accurate & up-to-date records of all export shipments, including docs, tracking, and communications liaison-(AES summary) and accessible for audits and compliance checks by internal management and external parties like TSA (100% completion)Carrier & Vendor MGMT-Negotiate rates and services with airlines, steamship lines, and freight forwarders to secure the most cost-effective pricing-Monitor carrier performanceTracking & Monitoring-Track and monitor progress of shipments throughout export process to delivery-Provide real-time updates to customers, receivers, and internal stakeholders-Address issues that arise during transit, such as delays, re-routing, or lost cargoCompliance & Security-Ensure that all shipments comply with international security regulations, including the International Air Transport Association(IATA), Federal Maritime Commission(FMC), and Transportation Security Administration(TSA) - 100% success with TSA auditing

LOS ANGELES, CA - Gus's World Famous Fried Chicken, USA - Manager of several gas stations and convenient stores throughout the USUSA - Wholesale & Distribution

• Generated leads through market research, networking, and cold calling to identify potential clients.• Conducted needs analysis to understand client's shipping requirements, challenges, and budget for tailored logistics solutions.• Developed compelling sales presentations outlining customized transportation options, pricing, and benefits.• Negotiated terms and pricing with clients to secure new business and renewals.