Azmi El-Solh Email & Phone Number

• Capacity and Scalability Planning: - Ability to assess system performance and plan for capacity expansion as needed. - Assess the scalability of the SMS firewall infrastructure to handle increased loads, ensuring the system can accommodate growth.• Vendor Management: - Experience in working with SMS firewall vendors, managing relationships, and evaluating new technologies or solutions.• Product Documentation:: - Maintain thorough documentation of configurations, procedures, and incident responses. - Create detailed operational documentation for the technical operations team, covering troubleshooting guides and system monitoring. - Develop comprehensive product documentation, including user guides, API documentation, and troubleshooting resources.• Release Management, Rollback Planning and Post-Implementation Review (PIR):: - Develop and execute release plans, coordinating with development teams to deploy new features or updates to the SMS firewall system. - Develop comprehensive rollback plans in case issues arise during the go-live, ensuring a quick and effective recovery process. - Conduct a thorough post-implementation review to assess the success of the go-live, identify areas for improvement, and document lessons learned.• User Training and User Acceptance Testing (UAT): - Develop training programs for end-users and support teams to ensure a smooth transition to the new SMS firewall system. - Facilitate user acceptance testing to ensure that the SMS firewall system meets the expectations and requirements of end-users.• Product Management and Performance Optimization: - Understanding of product lifecycle management and the ability to contribute to product roadmaps and feature development for SMS firewall solutions. - Continuously optimize the performance of SMS firewall products, identifying bottlenecks and implementing improvements.

Beirut, Lebanon

• System Administration: - Proficient in Linux/Unix and Windows system administration. - Ability to configure, optimize, and maintain server environments.• Database Management MongoDB: - Knowledge of database management systems, particularly those used in SMS firewall setups. - Experience in managing and optimizing database performance.• Load Balancing and Testing: - Understanding of load balancing mechanisms to ensure optimal distribution of SMS traffic. - Simulate various levels of SMS traffic to validate that the SMS firewall can handle the expected load during peak usage.• Incident Response: - Experience in incident response and handling security incidents related to SMS services. - Ability to analyze and respond to security events promptly.• Performance Monitoring, Tuning and Testing: - Regularly monitor system performance and fine-tune configurations for optimal efficiency. - Conduct thorough performance testing to simulate real-world conditions and identify potential bottlenecks before the system goes live.• Data Analytics: - Utilize data analytics tools to derive insights from SMS traffic patterns, helping in proactive management and decision-making.• Cross-functional Collaboration: - Work effectively with other teams such as development, operations, and security teams to ensure a holistic approach to system management.• Quality of Service (QoS) Management: - Experience in implementing and managing Quality of Service policies to prioritize SMS traffic.• Machine Learning and AI: - Explore and implement machine learning and AI technologies for anomaly detection, predictive analysis, and improving SMS firewall performance.

• SMS Firewall Technologies: - In-depth knowledge of SMS firewall technologies and protocols. - Understanding of SMS filtering, blocking, and monitoring mechanisms. - Familiarity with industry standards and regulations related to SMS security and compliance.• Telecom Protocols: - Knowledge of telecommunication protocols, including SMPP (Short Message Peer-to-Peer), SS7 (Signaling System 7), and other relevant protocols.• Monitoring and Troubleshooting: - Experience with monitoring tools and platforms to detect and resolve issues proactively. - Strong troubleshooting skills to identify and address problems in the SMS firewall infrastructure.• Communication Skills: - Strong communication skills to collaborate with cross-functional teams and convey technical information to non- technical stakeholders.• Continuous Learning: - Stay informed about emerging technologies and trends in SMS security and telecommunications.• Customer Support Collaboration:- Ability to collaborate with customer support teams to address customer inquiries related to SMS services.• Conduct all testing types on SMPP and SS7 Firewall (system test, function test, integration regression tests)• Traffic Analysis:- Proficient in analyzing network traffic patterns to identify anomalies and potential security threats.• VAS Technical support level 1:- Monitoring, diagnosing and troubleshooting VAS (value-added services):- Missed Call Alert (MCA)- Ring Back Tone(RBT)- Video Ring Back Tone (VRBT)- Gaming platform- Call signature - Call lending

Beirut, Lebanon

VERO MODA - JACK&JONES - ONLY:• Upselling Techniques:- Knowledge of complementary products and effective techniques for suggesting additional items to enhance the customer's purchase.- Creating a positive and persuasive sales pitch.• Fashion Styling:- Knowledge of fashion trends and the ability to provide styling advice based on customer preferences.- Understanding of body shapes and how different clothing styles can complement them.• Networking and Relationship Building:- Building relationships with regular customers to enhance their shopping experience.- Networking within the local community to attract new customers.• Brand Advocacy:- Passion for the brand and its products, leading to genuine enthusiasm when assisting customers.- Ability to communicate the unique value proposition of the brand to customers.• Inventory Management:- Oversight of stock levels to ensure products are adequately available to meet customer demand.- Implementing inventory control measures to prevent stockouts or overstock situations.• Visual Merchandising Leadership:- Leading the design and implementation of effective visual merchandising strategies.- Ensuring that store displays are attractive, well-maintained, and aligned with the brand image.• Customer Service:- Friendly and approachable demeanor when interacting with customers.- Ability to answer basic customer inquiries and provide assistance.• Point-of-Sale (POS) System Proficiency:- Familiarity with the operation of the POS system for processing sales and returns.- Quick and efficient navigation through the system to minimize wait times for customers.• Cash Handling:- Counting and managing cash accurately.- Following cash handling procedures to prevent discrepancies.• Accuracy in Transactions:- Precise handling of cash, credit/debit cards, and other payment methods.- Attention to detail to avoid errors in transactions.