Azra Besic Email & Phone Number

København, Dk

I am pivotal in driving sales growth and enhancing customer relationships. Channel account management:- Cultivating and maintaining strong, long-term relationships with both managed and unmanaged accounts, serving as the primary point of contact- Consistently assessing account needs and providing tailored solutions to enhance customer satisfaction- Monitoring account performance to ensure alignment with account and company goalsSales and revenue growth:- Identifying sales opportunities from leads or existing accounts, effectively managing a broad sales pipeline- Driving sales incentives and campaigns to maximize revenue growthProduct expertise:- Demonstrating in-depth knowledge of company products and services, providing accounts and customers with comprehensive product demonstrations- Educating customers and accounts on new features and benefits to enhance product utilization and satisfactionCross-functional collaboration:- Collaborating with team members, sales, marketing, customer service, and support teams to ensure seamless execution and delivery- Coordinating internal and external resources to meet customer needs and enhance the overall customer experience- Project managing sales activities, project management tools, kick-offs, and incentivesAdministrative excellence:- Maintaining detailed records of client interactions, sales activities, and accounts status using the CRM (Salesforce) system- Preparing regular reports on account performance, sales, and key performance indicators- Managing special price requests- Onboarding new team members to the CRM system

København, Hovedstaden, Danmark

Responsible for project managing product launches and developing product communication within the Consumer Gaming and PC headsets portfolio. Being the point of contact for all stakeholders on questions relating to product marketing.Main projects:- Launch of 2 gaming headset series and rebranding of PC headsets - Implementation of new product launch process and toolkit- New packaging updates on boxes to meet tactical branding and positioning- On-boarding and mentor for new colleagues in my team

I joined EGN because I have a big interest in people and networking. I can relate to others and find it easy to socialize. I also love to be inspired by others and strive to become better in any aspect. I am a member of the Marketing Management group, where we share professional knowledge, and give advice on concrete business cases. It provides the ideal framework for testing, optimizing, and gaining input for ideas and thoughts that make one better prepared to make crucial decisions both in one's work life and career.

Project Management (directly reporting to the CEO and Senior leadership):Led cross-functional projects around new brands, new product launches, product optimization, and exhibitions/events.Highlighted projects: - Launch of ScentIt Instant Flavouring (a product which is an addition to tobacco) - from R&D to product release- Launch of 5 new SKUs in one key brand series that supported the brand to be one of the best-selling RYO brands in Italy - from R&D to product release- Led the coordination and preparation of Mac Baren's trade fair booth at the world's leading trade fair exhibition in Dortmund from the year 2018-2020Brand & Marketing Management (Roll-Your-Own category):Responsible for copywriting sales and marketing materials, presentations, and website. Managed marketing activities in multiple markets. Main deliverables: - Developed brand presentations, new marketing and POS materials, and merchandise - Ensured great customer relationships with indirect channels, ad agencies, graphic designers, etc. Channel Management (Indirect sales):Managed business relationships and built partnerships with distributors in markets such as Bulgaria, Romania, Sweden, Serbia, Bosnia & Hercegovina, Croatia, and Macedonia.Main deliverables: - Ensured high product performance and coached business partners to reach sales and revenue targets- Reviewed sales reports and optimized marketing plans across markets to further growth - e.g. Serbia had a growth of approx. +20% yearly from 2018-2020 Trademark Portfolio Management Integration (directly reporting to the CEO):Directly responsible for managing the trademark portfolio. Project managed legal matters in collaboration with legal counsel and advised the CEO and Senior leadership in regards to trademark rights. Delegated tasks to the student assistant. Other key areas: *Data collecting and analyzing *Social Media Management at Ministry of Snus (stand in support of the marketing department)

Odense Området, Danmark

KMD is a leading supplier of mission-critical software, solutions and IT services primarily to Denmark’s public sector, but with a growing footprint in the private sector both domestically and in Sweden.I was part of the Product Management Team in the KMD's Energy & Utility Department, where I was responsible for handling and executing the marketing and product plan including coordination of sales campaigns and copywriting to generate customer-oriented marketing and sales collateral. Main deliverable: - Launched 10 unique sales campaigns targeted the energy and utility segment to increase the KMD's position in the energy and utility market.

Odense Området, Danmark

PANDORA designs, manufactures, and markets hand-finished and contemporary jewelry made from high-quality materials at affordable prices. PANDORA jewelry is sold in more than 100 countries on six continents through around 7,800 points of sale, including more than 2,400 concept stores.

Belgien

The Danish embassy in Brussels is one of 447 Danish diplomatic and consular representations abroad. As an intern at the Royal Danish Embassy in Brussels, I have gained knowledge of international work, and furthermore insight into how EU directives affect companies' work processes. My main project during my internship was planning, coordinating, and executing the CSR conference. In addition to that, I was responsible for preparing marketing materials, and daily management. Main deliverables: - Led the promotion of CSR conference through the marketing campaign- Ensured and handled the invitation and registration of +150 participants

Odense Denmark

Dansk Styringsteknik/Frontmatec develops world-leading customized solutions for automation in the food industry, other hygiene sensitive industries, the utility industry, and the manufacturing industry.My work was around new lead generation, booking customer meetings for the CEO, and managing the CRM-system. Results: - Acquired a new lead which generated +1 million DKK in revenue.

Odense Området, Danmark

The Nestlé Nespresso company is an autonomous globally managed business of the Nestlé Group and is present in over 60 countries.

Odense Området, Denmark

Since 2001, the award-winning smart parking services have been helping drivers find and pay for parking in +700 cities in 13 markets. Some of my responsibilities and tasks included:- Servicing existing customers – both via telephone and in writing e-mails- Handling customer information - Customer care- Handling billing questions

Master'S Degree - Cand.Merc. (Economics And Business Administration), Marketing, Globalization And Culture

Bachelor'S Degree - Ha (Economics And Business Administration), Strategic Communication

Business School, International Business