Azyea Merino Email & Phone Number

Orlando, Fl, Us

Nanuet, New York, United States

- Project Planning: Craft detailed plans defining scope, timelines, resources, and deliverables, ensuring alignment with company goals.- Process Improvement: Enhance operational efficiency and cost-effectiveness through innovative strategies, focusing on phone support and Zendesk optimization.- Cross-functional Collaboration: Work with various teams to align projects with business strategy, promoting teamwork and effective communication.- Customer Support Coordination: Oversee customer support activities, aiming for quick resolution and service quality improvement in areas like payment disputes and review management.- Resource Allocation: Effectively manage project resources, including staff, budget, and equipment, ensuring optimal utilization.- Budget Management: Handle project budgets, monitor expenses, and perform regular audits and QBO charge entries.- Data Analysis and Reporting: Analyze project and operational data, including chat and phone support metrics, to provide insightful reports and KPIs.- Quality Assurance: Maintain high-quality standards in deliverables and processes, implementing rigorous QA methods.- Risk Management: Proactively identify and mitigate project risks, maintaining vigilance throughout the project lifecycle.- Post-Project Review: Conduct thorough reviews post-project to extract key learnings and refine future management and operational strategies.

Nanuet, New York, United States

New York, United States

Irvington, New York, United States

-Prepare proposals for business services, supervise staff in day-to- day operations, process work orders, online orders, pricing and quotes.-Maintain office organization to support efficient, professionalism and performance-Implement solutions to improve productivity & personnel performance-Address all customer concerns to provide outstanding customer care-Coordinate logistics to verify delivery dates and tracking of all shipments

West Nyack, New York, United States

-prepare patient charts and transfer to company software (EMR)-Maintain patient medication records including patient insurance and vital signs- provide customer service through prompt issue resolution and dynamic attention to detail- conduct in-depth patient interviews, including Spanish translation as needed- streamlined office processes to improve medical record retrieval process-procurement of government funding by managing, maintaining and reporting office statistics