Aliecia Zygadlo Email & Phone Number

Detroit, MI, US

• Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Uses company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Responds to customer requests for products, services and company information.
• Clarifies customer issues and determines root cause of problems to resolve product or service complaints.
• Offers advice and assistance to customers and recommends products to customers, paying attention to special needs or wants.

Walled Lake, Michigan

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Responded to customer requests for products, services and company information.
• Clarified customer issues and determines root cause of problems to resolve product or service complaints.
• Offered advice and assistance to customers and recommended products to customers, paying attention to special needs or wants.

• Consulted with insurance companies to complete claims processing, resolve concerns and reconcile payments.
• Communicated with patients to collect information about prescriptions or arrange consultations with pharmacists.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to increase efficiency.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

1607 Robinson Rd SE, Grand Rapids, MI 49506

• Assisted IT department staff by responding to messages for company’s help desk.
• Wiped computer hard drives to remove any sensitive data prior to use by newly hired staff and professors.
• Configured hardware, devices and software to set up workstations for staff and professors.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Provided primary customer support to staff, professors and students.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.