Aliecia Zygadlo Email & Phone Number

Detroit, Mi, Us

• Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Uses company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.• Responds to customer requests for products, services and company information.• Clarifies customer issues and determines root cause of problems to resolve product or service complaints.• Offers advice and assistance to customers and recommends products to customers, paying attention to special needs or wants.

Walled Lake, Michigan

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.• Responded to customer requests for products, services and company information.• Clarified customer issues and determines root cause of problems to resolve product or service complaints.• Offered advice and assistance to customers and recommended products to customers, paying attention to special needs or wants.

• Consulted with insurance companies to complete claims processing, resolve concerns and reconcile payments.• Communicated with patients to collect information about prescriptions or arrange consultations with pharmacists.• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.• Helped pharmacist clear problematic prescriptions and address customer questions to increase efficiency.• Answered incoming phone calls and addressed questions from customers and healthcare providers.

1607 Robinson Rd Se, Grand Rapids, Mi 49506

• Assisted IT department staff by responding to messages for company’s help desk.• Wiped computer hard drives to remove any sensitive data prior to use by newly hired staff and professors.• Configured hardware, devices and software to set up workstations for staff and professors.• Removed malware, ransomware and other threats from laptops and desktop systems.• Provided primary customer support to staff, professors and students.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.