Bruna Santos Email & Phone Number

Greater Dublin

• Proficiently craft compelling feature articles for diverse blogs and news platforms, adeptly infusing narratives with captivating storytelling techniques to effectively engage and captivate target audiences.• Implement data-driven lead generation strategies to successfully identify and attract potential clients or readers, enhancing brand visibility and fostering sustainable business growth.•Deliver comprehensive proofreading and editing services with meticulous attention to detail, ensuring content maintains impeccable quality and consistency while upholding professional standards.• Consistently strive to empower messages to resonate effectively, leveraging storytelling prowess and a keen eye for detail to drive engagement and maximize impact across various platforms.

Dublin, County Dublin, Ireland

Orcawise: AI for Marketing to connect brands with their buyers across ecosystems & communities.• Specialized in B2B lead generation strategies, tailored to LinkedIn campaigns.• Conducted in-depth market and competitor research, identifying lucrative opportunities and emerging trends.• Implemented lead nurturing techniques, transforming cold leads into engaged prospects, driving future conversions.• Fostered strong client relationships through proactive communication and transparent project updates.Achievements:• Co-led a team of 5 marketers in crafting targeted LinkedIn campaigns, resulting in 500 new sign-ups and 150 event attendees at 'AI for Tourism.'• Enhanced messaging alignment, bridging Orcawise with the target audience, fostering a positive brand image.• Promoted from Intern to Marketing Executive for proactive, analytical, and creative prowess.

Ireland

•Assisted with Linkedin campaigns, helping to achieve the KPI’s •Helped to connect the Orcawise brand with the target audience by improving the direction of messages •Reached out to prospects, customers, investors and/or the community, while creating an overarching image that represented the company in a positive light

Dublin, County Dublin, Ireland

An online shop committed to delivering worldwide authentic and luxurious Irish products.•Executed promotional campaigns for various occasions such as Saint Patrick's Day, Easter, Mother’s Day, and Christmas•Encouraged clients to write reviews online while offering 10% off on their next purchase, which increased reputation and sales. •Responded to incoming emails, phone calls, and chat inquiries with precision and consistency, always meetingdeadlines.•Specialised in resolving and closing complaints following established procedures to ensure customer satisfactionAchievements:•Achieved and maintained an impressive 4.7 rating on the online review community called Trustpilot, reflecting a commitment to customer satisfaction and service excellence.•Recorded sales and order information accurately using CRMs such as Zendesk and Salesforce

Dublin

The INUA Collection, Leading Hotel Group. •Upheld the hotel's unwavering commitment to hospitality and guest satisfaction, resulting in consistently positive reviews on online platforms such as Booking.com and TripAdvisor.•Responded promptly and courteously to guest inquiries about check-in/check-out times, available facilities, and public transportation options via e-mail and phone•Provided prompt and courteous guest communication through various channels.Achievements:•Successfully managed a challenging situation by efficiently handling the arrival of approximately 150 guests simultaneously due to flight cancellations at the nearby airport.•Assisted in events following The All-Ireland Senior Football Championship (SFC) 2022 games, contributing to the overall success of these events.•Completed relevant training and certifications, including Manual Handling, Data Protection, and comprehensive HotSoft Training (Hotel Reservations System).

Dublin, County Dublin, Ireland

•I've enriched my life by exploring diverse cultures and expanding my horizons. I've not only explored beautiful countries but also pursued personal and professional growth through part-time work experiences.

Rio De Janeiro, Rio De Janeiro, Brazil

Marketing Agency specialised in promotional marketing, activation and events•Developed new written content for various channels, including email, web, social media, and digital advertisements. • Wrote compelling and exciting copy that captured the audience's attention on all social media platforms, especially Instagram and the company's blog. • Worked closely with the brand and creative team to create fresh, on-trend, and innovative material daily. Achievements:• Advised on improving content across all platforms and departments. • Ensured the quality and accuracy of all copies and retrieved any missing information. • Established brand consistency in copy posted on all communication platforms. •Managed detailed copy creation for projects, including content, editorials, and partner collaborations.

São Paulo, Brazil

Book publishing company. Politics, literature, theatre, anthropology, and other ways of thinking.•Read and evaluate written text for grammatical and typographical errors, ensuring impeccable text quality.•Evaluated page elements to ensure they conformed to set specifications. •Set up personal photography equipment and created the best environment for aesthetically pleasing shots.Achievements:•Promoted and provided coverage for product launch events in various states across Brazil through Facebook and Instagram campaigns.•Forwarded proofread materials for approval and publication.

Brazil

Government Administration, Culture Sector.•Managed press releases, strategic planning, and press conferences while providing comprehensive support to the upper management.•Cultivated relationships with the media, actively participating in crisis management and promoting IPHAN's work, resulting in significant coverage across newspapers, magazines, radio, television, and websites.Achievements: •Facilitated internal communication within the organisation and provided extensive event coverage, including the 80th-anniversary celebration of the institution.•Supported internal communication for an informed and engaged staff.•Achieved extensive media coverage, showcasing IPHAN's impact.•Contributed to cohesive communication strategy through strategic planning.