On site at the National Institutes of Health supporting the National Heart, Lung, and Blood InstituteSupported the Center for Biomedical Informatics Information Technology Support Services (CBI IT) contract, Task Order 1 (Configuration Management, Quality Assurance, Integration, and User Acceptance).Initiated process improvement tasks.Implemented an ITIL compliant change process.Implemented a Configuration Management program.Experience with designing, developing, and implementing ServiceNow change and configuration management products.

Configuration, Change, and Release Manager – ITIL v3.; Leading the way in supporting the Maryland Department of Transportation’s efforts to implement an ITSM based architecture for its entire IT enterprise. As the Service Transition Manager (ITIL v3), my duties included the implementation of a configuration management system, a release management system and to transition the change management system from provisional status to mandatory.On site at the Maryland Department of Transportation.Configuration Management for MDOT.Chaired the weekly Configuration Management Action Group Meeting.Updated change requests and the configuration management database on an ongoing basis.Researched and interviewed personnel, process and tools during gap analysis of the configuration management environment.Created configuration management workflow and processes documentation.Designed and developed the automated change and configuration management workflow in the ITSM tool (Maximo).Implemented the training process for ITSM tool changes for configuration management.Implemented the configuration management process for MDOT.Change Management for MDOT.Assisted with running the weekly Change Action Board (CAB).Implemented training process for ITSM tool changes for change management.Transitioned the change management process from provisional status to permanent status.Release management process for MDOT.Created the release management workflow and process documentation.Worked directly with MDOT’s Transportation Business Units to assist them in implementing an ITIL based IT enterprise. Those units include:Transportation Secretary’s Office

Supported acquisition security documentation development for the Navy CRJ contract.

Coordinated Highways Action Response Team (CHART).Implemented the offsite office configuration management program.Designed, developed, and implemented the configuration management process for the NMS III contract staff.Designed, developed, implemented, and maintained the OTRS configuration management database.Audited configuration management databases.Achieved ISO 20000 certification for the worksite.Reviewed all ITIL based documentation.Experience with IBM’s Tivoli Maximo product for asset and configuration item management. OTRS configuration management database. IBM’s TADDM product for IT enterprise discovery and management.

/2008 Change Management / Configuration Management / Quality Assurance Specialist / IV&V; provided change management, configuration management, quality assurance, and independent verification and validation (IV&V) support to the Federal Aviation Administration for the installation, testing, and integration of Lotus Notes functionality across the enterprise.Worked directly with the Change Control Board.Controlled the baseline system change process.Assisted with program management.Maintained ITIL standards.Did verification and validation of all documentation submitted on the project. The documentation included, but was not limited to, installation/test plans and procedures, test reports, management review documents, change request artifacts, etc. Performed quality assurance as it pertained to the implementation of changes requested and approved through Configuration Management. Prepared reports detailing findings.Developed and maintained configuration management databases using Lotus Notes.Provided Configuration Control Board support at the program and FAA level.Conducted system audits.Worked with the QA / IV&V lead and the solution provider, to coordinate all QA / IV&V activities.Worked with team members in operations, engineering, security, and acquisition to efficiently and effectively investigate, implement, and document baseline system changes.; Licensed private pilot.

As an IT Change Management facilitator, oversaw the redeployment and migration of spreadsheet computing macros. Used ClearCase, ClearQuest and Remedy to track and administer the changes and migrations. Helped enforce SOX compliance controls. Consulted with other departments and stake holders to resolve problems with tickets and deploymentsWas on site at FannieMae.Performed program management as technical lead.Tracked migration tickets in Remedy.Approved and coordinated changes.Migrated Excel spreadsheets using local and remote computers.Updated ClearCase.Tracked records in ClearQuest.Implemented SOX controls.Fixed ticket compliance issues.

As a Software Administrator, oversaw deployment of software through a highly structured ITIL environment. Guided the customers, developers and project managers through the change management process. Set up the development and production software environments. Utilized ITIL best practices. Worked closely with the change management team.Was on site at the National Institutes of Health.Worked in an ITIL / ISO 20000 environment.Enforced standards and processes.Tested all software and modifications in test and development environments before deployment.Tracked SDLC process in an IBM Rational Unified Process framework.Communicated extensively with the customers and the vendors.Coordinated with the project managers.Assisted clients through the change management processDeployed software in test, development and production environments.Conducted end user acceptance testing in both test and production environments.Guided clients and their software through the Change Control Board weekly meetings.Created weekly and monthly status reports.Entered and kept track of all software and environment changes using the Remedy tool.Helped with drafting service level agreements.Used VM Ware to manage virtual servers.

Performed independent verification and validation audits for a large government database. Audited contract compliance, workflow processes, data entry, and database integrity. Checked for compliance with industry standards, best practices and contractual compliance. Interfaced with executive staff daily. Verified computer databases, data entry and security processes; analyzed data and error rates.Conducted on-site data audits.Performed on-site systems and application validation.Assured systems and applications compliance to the federal contract.Conducted quality assurance testing of applications.Ensured compliance with ISO/IEEE 12207, IEEE 1012, and IEEE 1074 standards.Wrote IV & V reports utilizing ACCESS database.Mapped requirements for government proposals.Wrote synopsis of systems and applications for government RFPs.Wrote the personnel section of RFPs.Developed applications from inception, in accordance with requirements from the federal contract and statement of work.Tested software using the Rational Unified Process framework.

Responsibilities included in depth manual testing simulating all possible user inputs, conditions and operating systems.Tested WinInstall v8.0.Performed manual testing of software.Created test scripts and updated test plans.Installed SQL databases.Created, tracked and maintained defects list in a database.Coordinated defect corrections with the technical development staff.Used VM Ware as the test platform.Used the RUP iteration style process.

Tested in house and COTS applications of various sizes and configurations for multiple environments. Leader of a test team in a lab that simulated the FDIC LAN environment. The testing team specialized in bank examiner software, bank examiner laptop computer applications, and bank closing software. Participated in the change management and the SDLC process. Scripted the installation packages using Wise Installer.Located on-site at the Federal Deposit Insurance Corporation.As the team lead, was the program manager of the Remote Access Software Test Team.Trained new team members.Participated in initial software planning meetings.Worked on multiple cross-functional projects.Performed QA testing and troubleshooting for vendor and in-house software on Microsoft client and server operating systems including applications in development as well as production phases.Implemented bank-examiner field office software.Implement all bank-examiner laptop software.Tested software in a test environment that simulated the entire corporate network including client’s workstations, servers, peripherals, LANs and WANs.Installed and configured hardware during testing phase of SDLC.Created, edited, and performed troubleshooting on SMS Installer and WISE Installer scripts.Created server and network software installations.Maintained all FDIC laptop and field office computers’ software configurations according to established standards.Provided technical and personal assistance during corporate-wide installations.Wrote detailed installation documentation for new software products.Developed and implemented a three-tier networking environment.Interacted with management and technical staff during software development and testing phases bringing business and technical issues to resolution.Directed and oversaw end user acceptance testing.Evaluated new outside vendor software products for compatibility with FDIC systems.Used RUP waterfall style process.

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Was on-site at Hughes Network Systems.Held Team Lead position for technical staff.Trained new employees.Configured computers to Hughes’ specifications.

Was on-site at Global Exchange Services (GES).Assisted Global Exchange Services clients with software installation and connectivity to the GES network.Performed troubleshooting for systems and applications including ANSI X 12 transmissions.Wrote EDI technical documents.Kept track of customer issues using the Remedy tool.

Supervised the business school microcomputer lab.Assisted students with computer software and hardware.