-Recruiting, interviewing, hiring, and training all new team members-Effectively managing all daily operations including lead distribution, one-on-one meetings, and target follow ups-Offering support, guidance and advise to all sale team to help achieve weekly/monthly targets-Responsible for the execution and maintenance of all sales procedures-Meeting with high potential clientele to understand their needs and offer a custom solution

- Managing the full sales cycle, from the initial contact through to a successful close- Promptly responded to all incoming leads via phone, email, and our live chat feature via our website- Offering, scheduling and executing demo's to prospective clients- Successfully sold hundreds of virtual events to families & companies - Consistently achieved targets each month

• Effectively managed daily store operations for a 1.5 million + revenue store.• Demonstrated the importance of kind communication through regularly engaging with the clients and staff in a positive and friendly way.• Ensured all team members were up to date on product knowledge, system training, promotions, and store incentives.• Responsible for recruiting, interviewing, hiring, and training all new team members.• Delegated tasks effectively to ensure day to day operations ran smoothly.• Reviewed sales numbers with the team on an ongoing basis to celebrate wins and identify areas of improvement.• Monitored daily/weekly/monthly/yearly sales trends to ensure proper demand is being met for consumers.• Completed payroll and scheduling for all staff.

• Assisted in daily operations of the store and in charge when the store manager was absent.• Acted as a sales floor manager to implement and oversee training programs at store level.• Oversaw inventory management counts and weekly product cycle counts.• Reviewed daily sales to ensure accuracy of sales transactions and process implementation.• Reported to the Store Manager on any outstanding issues.• Followed up on product knowledge, system training, customer service skills, merchandising techniques, and health and safety issues/concerns with all staff.

• Managed a team of 30 staff consisting of Cleaners, Dishwashers and Servers.• Provided training and ongoing coaching to all staff.• Attended daily meetings with the Site Manager to go over success' and opportunities.• Demonstrated the importance of guest led focus by regularly engaging with the clients and staff in a positive and friendly way.• Managed inventory and placed weekly orders alongside the chef.• Completed all FOH paperwork including HACCP, Food Holding, Safety, and Cleaning logs.

• Handled inbound calls from prospective customers regarding products and services.• Converted prospects into customers through consultative, needs-based selling, using strong closing skills and value-added statements.• Drove sales by up-selling and cross-selling microchip memberships, pet insurance, and other products. • Achieving individual and team sales targets and quality objectives daily.