Brittany H. Email & Phone Number

•Conducts risk assessments, collecting and analyzing documentation, statistics, reports, and market •Establishes policies and procedures to identify and address risks in the organizations services and departments.•Reviews and assesses risk management policies and protocols; makes recommendations and implements modifications and improvements.•Recommends and implements risk management solutions such as insurance, safety and security policies, business continuity plans, or recovery measures.•Follow up with insurance agents/brokers to verify policy coverage and cancellations•Responsiblefor obtaining and reviewing certificates of insurance COI , BAR , OAR for corporate clients to ensure compliance. •Maintains client relationships •Administrative tasks as needed

• Coordinates candidate background and drug screening, schedules interviews, and conducts reference checks and personnel file reviews, to authorize candidates for hire• Corresponds with high volume of applicants to assemble hiring packet, averaging 30-60 files every 3 weeks• Coordinated on-boarding process of 120 new hires in a 9-month timeframe• Reduced critical vacancies report by 56% across five counties within 6-months• Communicates with internal/external agencies, responding promptly to over 50+ emails and calls daily• Participates in 6 career fairs, engaged with 200 prospective applicants, and promoted employment benefits • Facilitated with 3 New Hire Orientations for over 20 employees • Prepares and submits security forms to obtain systems access for staff within the administration as directed• Keeps management fully informed of activities, pertinent issues, upcoming events, and potential problems • Maintains internal tracking systems- Footprints, Smart Sheet, and Peoples First, to manage internal movement process, and to report hiring data to program and human resources department

• Coordinated record distribution to all service areas according to the appointment system and walk in clinic, in accordance with Florida Department of Health Information, Security Policy, Protocols and Procedures• Monitored multi-phone line, received over 50+ calls per day, while responding to medical record request• Reviewed 400-600 COVID-19 documents daily, including confidential medical and vaccination records• Processed incoming reports, ancillary test results, and correspondence for physician’s review and reported deficiencies or discrepancies to Health Services Managers • Managed Confidential Information Sets: Electronic Health Record (EHR) and Health Management Systems (HMS); Florida Shots immunization data base to view/retrieve patient records, reports, and release information per HIPPA privacy and security requirements.• Purged and archived medical records using the appropriate forms and format electronically

• Collaborated closely with doctors, attorneys, administrative assistants, workers comp, auto insurance and fellow legal assistants on complex cases and legal processes to manage accounts and client records• Preformed human resource responsibilities and assisted with benefits for the employees • Fielded multi-phone lines with 50-60 calls while simultaneously addressing 50+ emails daily• Administered safety/recreation programs’ compensation, benefits and performance management systems• Conduct all initial research and provide information to the Doctor and Attorney • Managed doctor’s schedule to correlate with attorney’s schedule in order to prepare and attend depositions, • Initiated billing statements and analyzed client balance sheets for auditing purposes • Planned, Hosted and Executed Marketing events to obtain new working partnerships with other law offices. • Sent out an average of 300 medical claims monthly • Verifying and Updating Insurance

• Filed court documents and legal pleadings with court clerk on behalf of attorneys.• Managed client accounts and records, observing confidentiality and extreme discretion.• Conducted document revisions, court document filings• Updated internal and client systems in timely manner• Drafted and proofread legal documents as required• Vital Statisics – Death Certificate Process- Files an electronic Death Certificate for the State of Florida . Follows established Policy and Procedures for verifying data to be documented on the Death Certificate.

• Recruited, interviewed, and trained 20+ employees and implemented mentoring program to promote positive feedback and engagement• Tracked various statistics and kept detailed records to support human resources department• Delivered friendly assistance with new hires throughout interviewing and hiring process • Researched and analyzed parish and county real estate records and prepared property reports• Examined and verified 300 titles weekly• Reviewed legal documents including mortgage loans, title liens and property easements• Identified title encumbrances and detailed plans for correcting issues and clearing titles• Audited Lien Notices documents, noted issues, and pursued resolutions to facilitate lien processes

• Engaged with new clients, drafted client contracts, managed client files, and updated operational records • Processed payments, maintained accurate drawers, deposited checks, and updated account balances• Stayed up to date on Florida laws and licensing requirements to complete accurate and efficient reviews• Composed original written material for various types of publications and submitted for approval by supervisor, editor, or publisher• Established a professional relationship with the County regarding conditions permit applications

• Contributed to planning, logistics, and execution of 10-20 annual private events with up to 500 guests• Managed project timelines to avoid critical shortages in staff, resources, or events spaces, considering tight deadlines and fast-paced tempo• Collaborated with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions• Coached new employees on administrative procedures, company policies and performance standards