B. James Woods Email & Phone Number

Boston, Massachusetts, United States

Program Development: Designed and developed comprehensive dog training programs that align with the company's mission and values. Collaborated with trainers to create structured curricula that address various obedience levels and behavioral challenges.Training Delivery: Oversaw and provided advanced dog training sessions for complex cases, including behavioral issues and specialized training needs. Served as a role model for trainers, demonstrating effective techniques and promoting positive reinforcement methods.Staff Supervision: Recruited, trained, and managed a team of skilled dog trainers and assistant trainers. Provide ongoing mentorship, coaching, and performance evaluations to ensure consistent growth and quality in training services.Client Consultation: Conducted in-depth consultations with dog owners to assess their training needs, evaluate their dogs' behavior, and recommend appropriate training programs. Established realistic goals and expectations for both clients and their pets.Operational Excellence: Ensured smooth operations of the training department, including scheduling, vehicle safety inspections, equipment procurement, and inventory management. Behavioral Analysis: Conducted thorough behavioral assessments to identify underlying issues contributing to dogs' behavioral challenges. Tailored training plans to address specific needs, modifying approaches as necessary to achieve desired outcomes.Documentation and Reporting: Maintained accurate records of each dog's progress, behavior assessments, and training history. Provided regular progress reports to clients and kept detailed notes for internal tracking and continuous improvement.

Joplin, Missouri, United States

We believe that every dog deserves a fulfilling life so we help stressed out dog owners go from feeling hopeless and ashamed to feeling confident and educated through a rewarding and judgement-free expert coaching by a Certified Professional Dog Trainer.Emphasis on Cases involving: Reactivity, Fearfulness, Cooperative Care (Grooming and Veterinary Care Prep), Impulse Control, Maladaptive Behaviors, and Basic Obedience

Boston, Massachusetts, United States

Operational Leadership: Lead and manage all aspects of the dog daycare facility, including staff supervision, scheduling, facility maintenance, safety protocols, and adherence to company policies and procedures.Staff Management: Recruit, train, and develop a team of dedicated staff members, ensuring they provide exceptional care and customer service. Conduct regular performance evaluations and provide ongoing coaching to promote professional growth and accountability.Canine Care Standards: Uphold and enhance the company's commitment to delivering top-quality canine care. Oversee playgroup dynamics, manage dog interactions, and ensure that all dogs are treated with compassion, attention, and appropriate discipline.Customer Relations: Foster positive relationships with clients by addressing their concerns, providing information on our services, and ensuring a seamless customer experience from drop-off to pick-up.Health and Safety: Implement and maintain rigorous health and safety protocols, including regular facility inspections, cleaning procedures, vaccination verification, and emergency response plans, to ensure the well-being of all dogs and staff.Financial Management: Monitor and manage the financial performance of the facility, including budget development, expense tracking, and revenue generation. Implement cost-effective strategies while maintaining service quality.Marketing and Promotion: Collaborate with the marketing team to develop and execute strategies to attract new clients, retain existing ones, and promote the dog daycare's services through online platforms, community events, and partnerships.Continuous Improvement: Identify opportunities for process optimization, service enhancement, and innovation within the dog daycare operations. Stay updated on industry trends and best practices to ensure the facility remains at the forefront of the dog care industry.

Joplin, Missouri, United States

Led the successful launch of Bite Squad services in Joplin, MO, collaborating closely with the market development team.Installed and managed COE tablets across various restaurants, providing comprehensive training and ongoing technical support to restaurant staff.Conducted thorough orientation sessions and offered continuous guidance to newly onboarded drivers, ensuring seamless integration into operations.Managed client accounts, serving as the primary point of contact for client needs and maintaining strong client relationships.Oversaw inventory management and distribution of company supplies, ensuring drivers were properly equipped and compliant with uniform standards.

Joplin, Missouri, United States

Team Leadership: Provided direct supervision and guidance to a team of customer service representatives. Motivated and empowered team members to meet and exceed performance targets, while maintaining a positive and collaborative atmosphere.Performance Management: Monitored and evaluated individual and team performance metrics, including call quality, response time, first-call resolution, and customer satisfaction. Provide constructive feedback and coaching to enhance performance and development.Resource Allocation: Managed staffing levels to meet call volume demands, ensuring adequate coverage during peak periods and optimizing staffing during off-peak hours. Created and maintain work schedules, making adjustments as necessary.Training and Development: Collaborated with the training department to onboard new team members and provide ongoing training to existing staff. Quality Assurance: Implemented and upheld quality assurance programs to ensure adherence to company policies, service standards, and compliance requirements. Regularly reviewed call recordings and provide feedback to improve customer interactions.Issue Resolution: Escalated complex or unresolved customer inquiries to appropriate channels and facilitate swift resolution. Served as a point of contact for team members needing assistance with challenging cases.Reporting and Analysis: Compiled and analyze call center performance data, preparing regular reports for management. Identified trends, opportunities for improvement, and strategies to enhance customer service delivery.Process Improvement: Collaborated with cross-functional teams to identify process bottlenecks and propose solutions for streamlining operations, improving efficiency, and enhancing the customer experience.Communication: Maintained open lines of communication with team members, management, and other departments. Relayed information, updates, and changes in procedures to ensure alignment across the organization.

Joplin, Missouri, United States

Conducted comprehensive needs-assessment of the shelter and developed a strategic volunteering program.Created and managed incentives, advancement paths, and training protocols for a diverse volunteer base.Recruited and conducted group orientations for hundreds of volunteers, ensuring adherence to safety standards and role expectations.Cultivated relationships with local news and media outlets to enhance public relations and community outreach efforts.Provided ongoing training and supervision to volunteers, ensuring effective performance and adherence to protocols.Organized and executed public relations events to promote adoption, volunteering, and donations.Assisted in behavior evaluations for incoming dogs and trained staff in proper handling techniques for challenging cases.Facilitated coaching and conflict resolution to improve volunteer-staff relations and foster a positive work environment.Directed and edited promotional videos for large donation events, enhancing fundraising efforts.Successfully increased volunteer count from 125 to 320 and monthly volunteering hours from 230 to 850, demonstrating significant program growth and community engagement.

Joplin, Missouri, United States

Successfully completed a comprehensive year-long apprenticeship under the direct mentorship of the owner and lead dog trainer.Graduated at the top of my class, demonstrating exceptional skills in training and rehabilitating dogs with various behavioral issues.Trained and certified over a dozen service dogs to assist clients with disabilities, ensuring each dog met high standards of behavior and capability.Maintained a clean and sanitary environment for all dogs, promoting their health and well-being.Provided leadership and training to other staff members on best practices in dog handling and training techniques.Conducted training sessions both within the facility and at clients' homes, showcasing adaptability and personalized service.Assisted with customer service and sales, effectively engaging with prospective clients to understand their needs and promote our training services.

Joplin, Missouri, United States

Managed sales and customer service transactions for US Cellular customers, ensuring high levels of satisfaction and retention.Consistently met and exceeded sales and service quotas, achieving recognition as top sales agent for multiple months.Provided technical support for malfunctioning devices, troubleshooting issues and facilitating warranty claims for unrecoverable devices.Produced accurate daily reports and maintained store drawers during opening and closing shifts, ensuring accountability and financial integrity.

Dog Behavioral Consultation Certification (Dn-Dbc), Dog Behavioral Consultation

Professional Dog Trainer Certification, Professional Dog Trainer, 98%

Year-long apprenticeship in which I trained dogs with a variety of behavior issues under the direction of a 30+ year Professional Dog.

Bachelor Of Business Administration - Bba, Business Administration And Management, General