Reporting to the Retail Store Manager, I am responsible for delivering excellence in customer service through consulting and listening to customers to deliver a Telstra service solution that meets their needs.Key Responsibilities:•Promoted to Acting Assistant Store Manager for 12 months.•Critical thinking and problem solving to tailor the right products and solutions for customers.•Commitment to the Telstra customer service value of ‘my customer, my responsibility’.•Resolving customer disputes through actively listening, understanding and analysing data from Telstra systems.•Adapt to each customer scenario in a highly dynamic environment.

As a member of the Leadership Team and social consultant, I am responsible for the development and successful execution of social-impact client projects that deliver on the United Nations Sustainable Development Goals.Key Responsibilities•Lead and manage multiple projects to ensure they meet client goals and are delivered in a timely manner.•Internal and external stakeholder management•Maintain a project activity plan to manage projects by tracking progress, ensuring deadlines are met.•Mentor and collaborate with Project Leaders.•Actively participate in the leadership team to support and continually improve internal operations.

As the Events & Operations Manager I was responsible for planning and assisting in the coordination of key Business Without Borders events. To develop the events I consulted with external clients (not-for-profit and charities) and worked with the internal Business Without Borders management team. Weekly management meetings were attended where updates and progress would be reported on for the previous week, and a management report submitted monthly to update the Industry Board.

Reporting to the Operational Services & Procurement Manager, I was responsible for analysing invoice data of new and existing agreements to identify operational efficiencies and revenue growth opportunities.Key Responsibilities:•Co-ordination of contract and supplier management activities for land transport, stevedoring and marine services.•Maintaining operational databases and cost analyses to identify discrepancies and opportunities to improve business efficiency and revenue growth.•Build rapport with key internal and external stakeholders to build and maintain good working relationships.

Responsibilities:•Provide exceptional customer service•Register operator and floor employee•Conflict resolutionAchievements:•Over 5 years of Customer Service at Coles Supermarkets

The Aoyama Gakuin University Chat Room is a facility where international exchange through communication in English, Chinese, Korean and Japanese occurs. International students working as "Chat Leader's" facilitate discussions to promote the improvement of communication skills in a foreign language and promote cultural exchange.Responsibilities:•Facilitate beginner to advanced English conversation groups with high school and university students •Facilitate English learning through games and activities for primary school children•Hold English conversation sessions via Skype for distance learning