Beth Pollock Email & Phone Number

Miami/Fort Lauderdale Area

• Managed content operations for Citrix product documentation, including selecting the technology stack and hosting platform, and managing the development resources. Set standards for content development including style.
• Led the effort to select a new technology stack for website delivery and hosting. The resulting Docs-as-Code system resulted in >60% annual savings for site hosting and development.
• Optimized the authoring process and system stability, which resulted in a measurable customer satisfaction increase and fewer customer-reported errors year over year.
• Ensured that system development met Localization requirements to achieve agility-related goals of expanding coverage to more languages and publishing localized content faster.
• Trained authors, localization team, and other content contributors to use the system. Training included a combination of in-person, live-remote, and recorded sessions.
• Managed automated editing tool (Acrolinx) by updating style standards and terminology. Collaborated with the brand team to ensure that terminology is continuously updated to corporate requirements.

Miami/Fort Lauderdale Area

• Managed, monitored, and selected authoring tools and quality measurement systems for Citrix product documentation teams.
• Led vendor selection and managed the refactoring project that improved the team’s Adobe Experience Manager (AEM) environment.
• Completed project on budget.
• New environment improved website stability and page load times.
• The new authoring environment improved system stability and reliability. Publishing times decreased from hours to minutes.
• Localization workflow improvements decreased the processing times for localized content from hours to minutes. * Saved more than $100K in annual costs by working with an internal IT team to bring infrastructure.

Miami/Fort Lauderdale Area

• Successfully managed and led global technical publications and information experience teams on a variety of projects.
• Established KPIs for the documentation team. Developed and evolved the measurement system to ensure that it effectively guided our efforts.
• Managed the content migration effort to move more than 100,000 pages of product documentation from one authoring system to another. The migration effort was completed on time and on budget, with no data loss.
• Applied customer input and design thinking principles to improve the product documentation.
• Continuously improved the authoring process, working with the authoring team and other stakeholders to ensure all requirements were gathered and met with an easy, repeatable, and scalable solution.
• Collaborated with stakeholders across multiple departments to create and implement an improved known issues identification process.