• Expertly leads the production and development team in a collaborative and efficient environment. Creates and implements production strategies to maximize resources and produce high-quality products while managing budgets, margins and concurrent priorities and timelines.• Directs all product development from conceptualization to final product (material sourcing andinventory, price structuring, and bespoke after-sales services). Diagnoses quality control issues, provides pragmatic… Show more • Expertly leads the production and development team in a collaborative and efficient environment. Creates and implements production strategies to maximize resources and produce high-quality products while managing budgets, margins and concurrent priorities and timelines.• Directs all product development from conceptualization to final product (material sourcing andinventory, price structuring, and bespoke after-sales services). Diagnoses quality control issues, provides pragmatic solutions and balances numerous changing priorities. • Drafts all technical design drawings for custom collaborative designs and for vendor use, reviews and approves all CAD renderings.• Manages all order fulfillment operations in retail, eCommerce, and wholesale.• Accountable for all stages of production- communicates their status to the CEO, sales andmarketing team, and the affected clients.• Manages all vendors and contractors, managing their bill payments and negotiating payment terms, while constantly exploring new sources for the ever-changing needs of custom clients.• Curates all custom jewelry sales experiences from start to finish, tailoring pieces to meet client’sexpectations while effectively communicating and educating them on the process. Fullyresponsible for sourcing diamonds or gemstones from particular vendors, presenting the gems tothe client with pricing and design development, completing their sale, communicating all stagesof development, and, upon completion, providing all insurance documents and gem certificates,and itemized receipts.• Supervises quality assurance and inventory management.• Develops sales guides and literature on company ethos and sales language for all products,policies, and terms of sale. Educating all employees on those policies to ensure a consistentcustomer experience. Show less