Tashminder Singh Gill Email & Phone Number

Malaysia

Provide first to second level support through phone, email, live chat, and proactive monitoring for cloud Transportation Management System.Work with internal and external teams to discuss issues and come up with resolutions. Provide consistent updates for resolution progress and fix ETAs.Ensure salesforce and JIRA tickets are consistently updated for effective progress tracking.Perform in-depth troubleshooting of reported issues by reproducing on production and staging environments.Troubleshoot EDI, JSON, or XML data transmission issues and aid in retransmitting the corrected data to API endpoints using Postman or curl.Assisted with creating and executing rails 5 scripts to Create, Read, Update and Destroy (CRUD) production or staging data.Identify and report bugs within the Transportation Management System to product development team for improvement or enhancement.Create Power Automate flows to post daily reminders and important notifications in a shared Microsoft Teams channel.Created a Power Query that executes automatically to organize the data that’s inserted into the Excel sheet.Coordinate with R&D, Ops team and carrier/trading partners for annual AS2 and SSL certificate change activity.Aided in coordinating and guiding carrier/trading partners with their FTP to sFTP connection migration according to guidelines provided by the R&D and onboarding team.Work with customer end users to perform mass data correction on our database.Configure key fields on our e2net trading partner network to search key values within EDI, JSON or XML data. For example, searching for the JSON file of a specific PO number.Document support process flows or troubleshooting steps for common reported issues.Conduct knowledge transfer and guidance sessions for newly onboarded and existing Global Support Engineers.Closely monitor alert notification system for abnormalities and report to relevant teams for resolution.

Active monitoring of server health and uptime. Monitor company supported portals are running efficiently. Active monitoring of server storage health and usage. Prepare daily activity reports for upper management review. Coordinated with server vendors for monthly maintenance.

Maintain smart devices/equipment's to ensure they are always running efficiently.Configure voice commands in google home app to trigger scenes or turn on/off devices.Created schedules in google home to trigger certain scenes or actions at a given time.Reconfigured all smart devices/equipment’s, voice commands, scenes, and schedules to eliminate existing inconsistencies issues.Setup, maintain and troubleshoot printer related issues.Perform maintenance of main PC and backup PCs/Chromebooks. Ensure all accounting software's installed on the main and backup PC is always updated.Assisted with reconfiguring existing Wi-Fi configuration for better connection stability. Reduced the loss of connection for staff Chromebook and smart devices by a significant amount.Troubleshooted 3CX mobile application audio issues by testing with different supported audio codecs.Troubleshoot day to day IT infrastructure issues.Prepared documentation for all existing IT infrastructure inventory, common issues troubleshooting steps, google home process flows and commands.

Bachelor'S Of Internet Technology (Honours), Information Security

Diploma In Internet Technolgy