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Bárbara Prado Email & Phone Number
Senior operations manager
at
Foundever
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior operations manager
Location
São Paulo, Brazil
Company size
Who is Bárbara Prado? Overview
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Quick answer
Bárbara Prado is listed as Senior operations manager at Foundever, a with 99639 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Bárbara Prado.
Bárbara Prado previously worked as Senior Operations Manager at Concentrix and Training and Quality Manager II at Concentrix. Bárbara Prado holds Master Of Business Administration - Mba, Gestão De Projetos E Metodologias Ágeis from Puc-Rs.
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Email format at Foundever
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Foundever
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Profile bio
About Bárbara Prado
I have experience managing both local and global customer experience programs, focusing on quality, training, compliance, and service operations. At Concentrix, I oversee operations management, utilizing Six Sigma and COPC principles to drive service excellence. My strategy emphasizes ongoing improvement of operational and quality metrics, which I present regularly to clients and internal stakeholders.Currently, I am studying project management and agile methodologies at PUC, applying these insights to enhance processes and team performance. I excel in leading global teams and establishing efficiency and quality standards for my operations.
Listed skills include Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Trabalho Em Equipe, and 1 others.
Current workplace
Bárbara Prado's current company
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Foundever
9 roles
Bárbara Prado work experience
A career timeline built from the work history available for this profile.
Senior Operations Manager
Current
Jan 2024 - Present
Training And Quality Manager Ii
Leading a global account.Quality, training, compliance and operations management.Managament of junior managers and coordinators level.Outlier management and hypercare.Responsible for the weekly business report presentation for the client and the internal stakeholders.Mapping and setting action plans to improve the quality and operational metrics.Lean Six Sigma and COPC principles and implementation to ensure quality and operational deliverables.Controls and… Show more Leading a global account.Quality, training, compliance and operations management.Managament of junior managers and coordinators level.Outlier management and hypercare.Responsible for the weekly business report presentation for the client and the internal stakeholders.Mapping and setting action plans to improve the quality and operational metrics.Lean Six Sigma and COPC principles and implementation to ensure quality and operational deliverables.Controls and Compliance management.Responsible for the client annual audit.Data analysis and reports.CSAT, quality assurance and operational metrics. Show less
Aug 2023 - Jan 2024
Training And Quality Manager I
Leading 2 programs (local and global).Managament of coordinators levels.Mapping and setting action plans for Training and Quality.Lean six sigma methodology and COPC principles to ensure quality continuous improvement.Benchmarking and best practices shared with other accounts.Reestructuring the quality and training department to creat a good relationship with all the stakeholders and improve the quality results.Outlier management.Data analysis and… Show more Leading 2 programs (local and global).Managament of coordinators levels.Mapping and setting action plans for Training and Quality.Lean six sigma methodology and COPC principles to ensure quality continuous improvement.Benchmarking and best practices shared with other accounts.Reestructuring the quality and training department to creat a good relationship with all the stakeholders and improve the quality results.Outlier management.Data analysis and reports.Training development for speed to proficiency of new hires.Training processes implementation and control to support big growths. Show less
Dec 2021 - Aug 2023
Quality Coordinator
Leading a local program of 2 thousand headcounts.Managament of quality analysts, improving their productivity.Team development.Managament of quality metrics and programs deliverables.Outlier managament.Implementation of new processes and projects, improving the CSAT.
Feb 2021 - Dec 2021
Quality Analyst
CSAT analysis and quality assurance.Team monitoring and feedbacks.Quality reports creating and presentation for all the stakeholders (operations and client).Voice of customer, mapping and setting action plans for the operations.
Sep 2019 - Feb 2021
Customer Experience Analyst
Customer service.Chat and voice customers interaction.CSAT, Quality assurance and operational KPIs.
Feb 2019 - Aug 2019
Subject Matter Expert
Specialized knowledge of the client process, helping the advisors level 1 with their doubts during the customers contacts.Mapping the process oportunities to report to the client.Helping the supervisors with the team monitoring and feedbacks.Escalations to the US tier2 support.
Sep 2017 - Dec 2018
Cx Supervisor
Advisors management.Team monitoring and coaching.CSAT, Quality assurance and operational KPIs.Outlier management.Results presentations to direct leadership.
Apr 2018 - Jul 2018
2 education records
Bárbara Prado education
Master Of Business Administration - Mba, Gestão De Projetos E Metodologias Ágeis
Graduação, Direito
FAQ
Frequently asked questions about Bárbara Prado
Quick answers generated from the profile data available on this page.
What company does Bárbara Prado work for?
Bárbara Prado works for Foundever.
What is Bárbara Prado's role at Foundever?
Bárbara Prado is listed as Senior operations manager at Foundever.
Where is Bárbara Prado based?
Bárbara Prado is based in São Paulo, Brazil while working with Foundever.
What companies has Bárbara Prado worked for?
Bárbara Prado has worked for Foundever, Concentrix, and Teleperformance Brasil.
How can I contact Bárbara Prado?
You can use AeroLeads to view verified contact signals for Bárbara Prado at Foundever, including work email, phone, and LinkedIn data when available.
What schools did Bárbara Prado attend?
Bárbara Prado holds Master Of Business Administration - Mba, Gestão De Projetos E Metodologias Ágeis from Puc-Rs.
What skills is Bárbara Prado known for?
Bárbara Prado is listed with skills including Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Trabalho Em Equipe, and Microsoft Windows.
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