Technical Support Engineer 2
Current- Microsoft office 365- In-depth knowledge of Microsoft Azure fundamentals, networking, telephony, - PowerShell, data storage technologies, and APIs. - App security, authentication and authorization, - Security and compliance information, debugging, performance tuning, and monitoring.- Experienced in providing superior service frontline Technical Support to clients, using advanced troubleshooting mechanisms.- Software testing using VMware virtual machine, debugging errors - Working with Office 365 Directory Synchronization tool(DirSync), Microsoft Azure Active Directory Connect tool (AD Connect), and advising Customers on best course of action.- Working with DNS -Types or records, record creation, DNS management, DNS troubleshooting.- Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services. Guide Customers on best course of action.- Active Directory, Group Policy Objects, File Share.- Experienced with using and troubleshooting Outlook 2016 within the network environment (permissions, calendar sharing, delegation).- Working autonomously as part of a Global team.