Babar Pervez Email & Phone Number

Dubai, United Arab Emirates

Abu Dhabi

Western Region, Beda Zayed Abu Dhabi

Service Support Center Cth Building Lahore

• To Escalate President/CEO Office Complaints On Priority and Proper Follow Up Till Rectification.• Coordinate With RGM/SBM/BM Regarding High Duration Faults For Urgent Settlement.• Collecting The Reasons of Network Outages, and Escalate to Development Wing To Resolve The Network Problem.

Ptcl Contact Center Lahore.

• Respond to incoming customer inquiries and take escalate calls (if required).• Work closely with the CC team to create and maintain strong, loyal, customer relationships.• Provide training to new and existing sales support and customer services executive.• Identify and report product bugs and customer enhancement requests.• Participate in system testing for new features and feature enhancements.• Participate in a group effort to continue to develop and improve sales… Show more • Respond to incoming customer inquiries and take escalate calls (if required).• Work closely with the CC team to create and maintain strong, loyal, customer relationships.• Provide training to new and existing sales support and customer services executive.• Identify and report product bugs and customer enhancement requests.• Participate in system testing for new features and feature enhancements.• Participate in a group effort to continue to develop and improve sales, marketing, customer support, products, and services.• Develop support and contact center personnel.• Serve as key liaison with cross-functional teams (engineering, operations, sales, quality assurance, and product management) to help define and implement new call center policies and practices• Structure and provide appropriate updates on call center issues, product roll outs and developments• Work with internal support teams to collect, track and manage to bugs and support issues. • Maintain floor discipline and healthy environment. Show less

Ptcl Contact Center Lahore.

• Cater inbound customer calls and providing FCR (First Call Resolution) as per company’s policies and procedures. • Online order placement• Package Conversion• Churn Management• Gather customer’s concerns/suggestions & to ensure that customer’s voice is being conveyed to the right place and follow up• Keep abreast with the latest information with respect to the product offerings to handle inbound customer queries and complaints effectively and efficiently. • Ensure… Show more • Cater inbound customer calls and providing FCR (First Call Resolution) as per company’s policies and procedures. • Online order placement• Package Conversion• Churn Management• Gather customer’s concerns/suggestions & to ensure that customer’s voice is being conveyed to the right place and follow up• Keep abreast with the latest information with respect to the product offerings to handle inbound customer queries and complaints effectively and efficiently. • Ensure that customer queries generated by him/her should be resolved in the specified Turnaround time (TAT) by following up on services requests. Show less

Mba, Marketing, 3.1 Cgpa

Bachelor; M.A.O, Commerce

I.T.) 2007

Diploma, Hardware Maintenance

Diploma, Software Engineering