Babra Moronge Email & Phone Number

Kenya

-Championing the needs of vulnerable children, ensuring their safety and well-being is prioritized in all aspects of my work.-Adhering to Compassion's child protection policies and reporting procedures, including the Statement of Commitment to Child Protection and Code of Conduct.-Maintaining a strong personal relationship with Jesus Christ and embodied.

Kenya

• Delivering advanced administrative assistance to the CEO, managing her schedule, coordinating meetings, drafting agendas, recording minutes, and ensuring timely action on follow-up tasks.
• Managing both internal and external communications on behalf of the CEO, handling emails, phone calls, and written correspondence.
• Assisting in the coordination and oversight of diverse projects, monitoring progress, and ensuring adherence to deadlines.
• Safeguarding the confidentiality of… Show more
• Safeguarding the confidentiality of sensitive information and corporate matters, conducting data analysis, compiling data, and creating reports to support the CEO's decision-making.
• Planning and executing company events, meetings, and conferences, including negotiation with vendors and maintaining positive relationships.

Kenya

• Directed office operations, group administration, and client service delivery for a diverse clientele, ensuring a seamless experience, prioritizing client satisfaction, and upholding service level agreements (SLAs).
• Formulated and executed operational strategies, policies, and procedures to enhance overall efficiency.
• Guided and coached a team of service delivery professionals, offering support and delivering performance feedback.
• Conducted regular meetings with clients to… Show more
• Conducted regular meetings with clients to comprehend their needs, address concerns, and identify potential areas for growth.
• Orchestrated resource allocation, optimized staffing levels for efficient service delivery, and implemented service management tools and systems to amplify operational effectiveness.

Kenya

• Provided extensive administrative assistance, encompassing tasks such as calendar management and expense reporting.
• Contributed to the establishment and execution of administrative processes and procedures, overseeing office supplies and inventory to ensure cost-effective procurement and optimal stock levels.
• Collaborated with cross-functional teams to organize projects and bolster organizational initiatives.
• Managed both internal and external communication channels, handling… Show more Provided extensive administrative assistance, encompassing tasks such as calendar management and expense reporting.
• Managed both internal and external communication channels, handling phone calls, emails, and written correspondence.
• Established effective communication platforms for both clients and staff, fostering client loyalty and repeat business.

Kenya

• Oversaw and efficiently managed a portfolio of pivotal clients, surpassing their expectations by delivering service excellence.
• Coordinated and orchestrated service delivery activities with meticulous attention to detail, ensuring the punctual and precise provision of services that consistently went above and beyond client expectations.

Kenya

• Experience:
• Assisted the Client Services Manager in client account management, ensuring prompt and effective service delivery.
• Reduced client record retrieval times by 5% by improved filing systems.
• Streamlined inquiry responses.
• Conducted client satisfaction surveys and analysed feedback to identify areas for improvement.

Kenya

• Spearheaded the management of a portfolio of key clients, consistently surpassing their expectations through the delivery of exceptional service. Coordinated and streamlined service delivery activities to guarantee the.
• Collaborated closely with the sales team to bolster lead generation efforts, actively engaging in cold calling and conducting thorough prospect research. Played a pivotal role in… Show more
• Collaborated closely with the sales team to bolster lead generation efforts, actively engaging in cold calling and conducting thorough prospect research. Played a pivotal role in identifying and cultivating prospective.
• Took an active role in supporting the sales team by preparing compelling sales materials and presentations tailored for client meetings. Utilized strategic communication and persuasive content to effectively showcase.
• Conducted market research and analysis to identify new business opportunities, providing valuable insights to the sales team. Assisted in the development of targeted strategies to penetrate new markets and increase.
• Fostered positive and collaborative relationships with both internal teams and external stakeholders to ensure seamless communication and alignment of goals. Acted as a liaison between clients and various departments.

Master Of Science - Ms, Management And Organizational Development

Higher National Diploma, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General

Certificate, Education, B-

Activities and Societies: Hockey Club