Babra Moronge Email & Phone Number

Kenya

-Championing the needs of vulnerable children, ensuring their safety and well-being is prioritized in all aspects of my work.-Adhering to Compassion's child protection policies and reporting procedures, including the Statement of Commitment to Child Protection and Code of Conduct.-Maintaining a strong personal relationship with Jesus Christ and embodied Christian values in interactions with colleagues, clients, and the wider community.-Providing comprehensive administrative support… Show more -Championing the needs of vulnerable children, ensuring their safety and well-being is prioritized in all aspects of my work.-Adhering to Compassion's child protection policies and reporting procedures, including the Statement of Commitment to Child Protection and Code of Conduct.-Maintaining a strong personal relationship with Jesus Christ and embodied Christian values in interactions with colleagues, clients, and the wider community.-Providing comprehensive administrative support to my department and colleagues, including scheduling meetings, preparing agendas, recording minutes, and coordinating travel arrangements (itineraries, hospitality).-Drafting, proofread, and edited clear, concise, and professional documents (e.g., official company records, external letters, government filings).-Facilitating seamless communication between internal and external teams (including international teams) to ensure clarity and efficiency. Show less

Kenya

• Delivering advanced administrative assistance to the CEO, managing her schedule, coordinating meetings, drafting agendas, recording minutes, and ensuring timely action on follow-up tasks.• Managing both internal and external communications on behalf of the CEO, handling emails, phone calls, and written correspondence.• Assisting in the coordination and oversight of diverse projects, monitoring progress, and ensuring adherence to deadlines.• Safeguarding the confidentiality of… Show more • Delivering advanced administrative assistance to the CEO, managing her schedule, coordinating meetings, drafting agendas, recording minutes, and ensuring timely action on follow-up tasks.• Managing both internal and external communications on behalf of the CEO, handling emails, phone calls, and written correspondence.• Assisting in the coordination and oversight of diverse projects, monitoring progress, and ensuring adherence to deadlines.• Safeguarding the confidentiality of sensitive information and corporate matters, conducting data analysis, compiling data, and creating reports to support the CEO's decision-making.• Planning and executing company events, meetings, and conferences, including negotiation with vendors and maintaining positive relationships.• Ensuring the office environment is well-maintained, adequately supplied, and conducive to productivity. Coordinating travel and accommodation for employees, guests, and clients as required.• Preparing for and managing urgent situations, offering support during critical times, and serving as a point of contact for employee concerns and needs.• Cultivating and sustaining positive relationships with stakeholders, clients, and partners.• Assisting in the preparation of materials for board meetings, including presentations and CEO-related materials.• Maintaining organized records and filing systems for easy information retrieval, excluding finance-related records. Assisting in organizing training sessions and workshops for employees.• Overseeing health and safety protocols in the office, staying informed about industry trends and best practices to contribute valuable insights.• Providing support for marketing initiatives and campaigns as needed, and promoting a positive and inclusive office culture in alignment with the CEO and Human Resource Manager's guidance. Show less

Kenya

• Directed office operations, group administration, and client service delivery for a diverse clientele, ensuring a seamless experience, prioritizing client satisfaction, and upholding service level agreements (SLAs).• Formulated and executed operational strategies, policies, and procedures to enhance overall efficiency.• Guided and coached a team of service delivery professionals, offering support and delivering performance feedback.• Conducted regular meetings with clients to… Show more • Directed office operations, group administration, and client service delivery for a diverse clientele, ensuring a seamless experience, prioritizing client satisfaction, and upholding service level agreements (SLAs).• Formulated and executed operational strategies, policies, and procedures to enhance overall efficiency.• Guided and coached a team of service delivery professionals, offering support and delivering performance feedback.• Conducted regular meetings with clients to comprehend their needs, address concerns, and identify potential areas for growth.• Orchestrated resource allocation, optimized staffing levels for efficient service delivery, and implemented service management tools and systems to amplify operational effectiveness.• Enhanced efficiency in group administration processes, resulting in improved productivity, reduced overheads, and adept management of budgets and financial aspects related to service delivery. Tracked expenses and optimized costs to ensure financial prudence. Show less

Kenya

Provided extensive administrative assistance, encompassing tasks such as calendar management and expense reporting.• Contributed to the establishment and execution of administrative processes and procedures, overseeing office supplies and inventory to ensure cost-effective procurement and optimal stock levels.• Collaborated with cross-functional teams to organize projects and bolster organizational initiatives.• Managed both internal and external communication channels, handling… Show more Provided extensive administrative assistance, encompassing tasks such as calendar management and expense reporting.• Contributed to the establishment and execution of administrative processes and procedures, overseeing office supplies and inventory to ensure cost-effective procurement and optimal stock levels.• Collaborated with cross-functional teams to organize projects and bolster organizational initiatives.• Managed both internal and external communication channels, handling phone calls, emails, and written correspondence.• Established effective communication platforms for both clients and staff, fostering client loyalty and repeat business.• Facilitated customer service workshops and presentations, monitored and assessed client satisfaction, and liaised with various departments to address client inquiries.• Offered guidance to clients on services and products, developed surveys to gather client feedback, participated in marketing campaigns, and addressed client requests and troubleshooting issues. Show less

Kenya

•Oversaw and efficiently managed a portfolio of pivotal clients, surpassing their expectations by delivering service excellence. •Coordinated and orchestrated service delivery activities with meticulous attention to detail, ensuring the punctual and precise provision of services that consistently went above and beyond client expectations.

Kenya

Experience:•Assisted the Client Services Manager in client account management, ensuring prompt and effective service delivery.•Reduced client record retrieval times by 5% by improved filing systems.•Streamlined inquiry responses.•Conducted client satisfaction surveys and analysed feedback to identify areas for improvement.

Kenya

• Spearheaded the management of a portfolio of key clients, consistently surpassing their expectations through the delivery of exceptional service. Coordinated and streamlined service delivery activities to guarantee the prompt and accurate provision of services, cultivating lasting client satisfaction.• Collaborated closely with the sales team to bolster lead generation efforts, actively engaging in cold calling and conducting thorough prospect research. Played a pivotal role in… Show more • Spearheaded the management of a portfolio of key clients, consistently surpassing their expectations through the delivery of exceptional service. Coordinated and streamlined service delivery activities to guarantee the prompt and accurate provision of services, cultivating lasting client satisfaction.• Collaborated closely with the sales team to bolster lead generation efforts, actively engaging in cold calling and conducting thorough prospect research. Played a pivotal role in identifying and cultivating prospective clients, contributing to the expansion of the client base.• Took an active role in supporting the sales team by preparing compelling sales materials and presentations tailored for client meetings. Utilized strategic communication and persuasive content to effectively showcase products and services, thereby enhancing the overall sales process.• Conducted market research and analysis to identify new business opportunities, providing valuable insights to the sales team. Assisted in the development of targeted strategies to penetrate new markets and increase sales revenue.• Fostered positive and collaborative relationships with both internal teams and external stakeholders to ensure seamless communication and alignment of goals. Acted as a liaison between clients and various departments, facilitating a cohesive approach to client satisfaction and problem resolution.• Continuously monitored industry trends and competitor activities, offering strategic recommendations to the sales and marketing teams for adapting and refining approaches to stay ahead in a dynamic market.• Demonstrated adaptability and resourcefulness in managing evolving client needs, proactively addressing challenges, and contributing to the overall success of the sales and service delivery functions. Show less

Master Of Science - Ms, Management And Organizational Development

Higher National Diploma, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General

Certificate, Education, B-

Activities and Societies: Hockey Club