- Manage on-site speaker relations, volunteer coordination & booth assembly- Responsible for attendee experience and post-event reporting

- Responsible for internal communication between departments and for external communication from various clients (i.e. email, text, phone)- Develop marketing campaigns for multiple university departments- Coordinate email, phone, and text communication for clients

- Manage and supervise a team of 13-17 Academic Advisors- Monitor, review, and provide feedback for quality of inbound/outbound calls- Coach advisors towards professional growth to reinforce standards of service and implement change- Responsible for team atmosphere and utilizing discernment to implement change where needed- Handle escalated student and advisor situations- Problem solve student issues and answer advisors’ content questions- Provide daily reporting to the team and daily/weekly reporting to Director- Created and implemented an SOP for training a new Assistant Director- Responsible for overseeing and organizing the training of new Assistant Directors in Advising

- Reviewed and provided feedback for inbound/outbound calls and emails for ~24 Business & Education Academic Advisors- Prepared and planned weekly coaching sessions for each agent- Coached each advisor on specific areas of needed growth to reinforce standards of service and to implement change/growth- Created individual and monthly coaching points to focus on areas of needed growth

- Responsible for communication with caseload of -700 Psychology and Counseling Students regarding program, policy, and financial information- Created and implemented email templates for outbound campaigns- Advocated for students in varying circumstances

- Managed 2-300 volunteers per event- Created & implemented a new system of volunteer registration using Eventbrite- Created & edited attendee communication for each event

- Created & implemented attendee communication for each event- Coordinated hotel & travel arrangements for Wildfire staff and speakers- Managed 2-300 volunteers per event

- Assisted Volunteer Coordinator with managing 2-300 volunteers for each event- Gathered & documented 10+ years of conference speaker history & details for publication- Assisted the Conference Coordinator with event details & implementation