As part of TI Google project automation team, spearheaded the automation of L1 & L2 tasks (data reporting, auditing, access provisioning), increasing efficiency by 20%.Reduced manual intervention by 50% through broader automation development (e.g., using Python scripts, Apps Scripts), saving hundreds of working hours annuallyDeveloped Looker Studio dashboards to visualize monthly/weekly/daily ticket trends, enabling stakeholders to identify patterns and make informed decisions about resource allocation.Developed custom algorithms for efficient data processing, enabling faster insights and decision making.Developed call bots and ping bots to automate ticket/bug monitoring, proactively notifying support teams and reducing resolution time by 15%Designed and developed analytical data structures.Created end-to-end automated access provisioning, streamlining workflows and enhancing data security.Implemented automated SLO violation email alerts, minimizing SLO breaching time by 15-25%.Designed dashboards for SLO reporting (go/slo_monitoring),ASCII application (go/ascii- support dashboards)and EAM metrics report.Delivered automated weekly report emails leveraging Google Sheets with visualizations like pie charts and pivot tables, effectively communicating data insights to stakeholders.

Worked in production support and DevOps roles. Good experience in production support and incident resolution. Experience in SQL queries,DRI roles. Experience in Linux kernel commands, batch jobs, scheduling and query triggers.

Worked on ClouDense Project in myNav cloud Accenture programStrong experience in Python Django frame work Api interface for backend engine, python pandas library, csv, Json, JavaScript.Involved server configurations, maintenance and deployments.Involved in incident resolution and bug fixing.