Babur Buranov Email & Phone Number

Malta

Dubai, United Arab Emirates

• Supervise the entire inflight experience of the cabin, maintaining a positive working environment amongst the team, ensuring that they are applying their personal commitment towards customers on board • Manage a highly diverse team on board (~8 crew members from different nationalities), showcasing high level of adaptability and flexibility• Allocate duties according to the team’s skills and development needs, always keeping the benefit of the customers in mind • Monitor overall team performance based on efficiency, service, interaction and professionalism KPIs• Evaluate team members and provide them with constructive and documented feedback for their development• Effectively manage on time departure to minimize flight delays by maintaining two-way communication between ground staff and the crew, protecting brand image and avoiding delay costs • Manage resources and minimize wastage on board as per targets without effecting customer experience, saving costs and reducing environmental footprint • Regularly received appreciation letters from customers and colleagues on Leadership skills

Dubai, United Arab Emirates

• Provided personalized service, targeting product offering based on customer profiles and needs • Developed an extensive knowledge of dining etiquette, keeping up with the latest updates and trends• Consistently exceed evaluation KPIs in Customer Service; maintained 100% customer satisfaction

Dubai, United Arab Emirates

• Provided high quality service to all customers, delivering the world’s best inflight experience• Promoted Emirates products offering on board and on ground to uphold Emirates’ reputation as a premium airline

Dubai, United Arab Emirates

• Maintained standards of safety and security on board as per IATA requirements and local/international regulations, resulting in Nil injuries of customers and crew • Received certification in First Aid, Aviation Security, Food Safety and Hygiene• Dealt and solved difficult customer interactions through the use of LEAP (Listen, Empathize, Acknowledge the problem, Provide a solution) techniques

Dubai, United Arab Emirates

Emirates Worldwide Logistics (ex-Inter Fret Consolidators) is a third-party logistics provider organizing cargo services (sea, air and land) in the UAE and Iraq• Organized shipments, coordinating drivers, vehicles, loads and journeys• Ensured constant communication between the consignors and the consignees to maximize efficiency and optimize costs• Maintained proper data system, preparing and documenting paperwork for regulatory bodies• Analyzed shipment data and prepared monthly managerial reports

Toshkent, Uzbekistan

• Responsible for general employee relations duties• Produced salary certificates for employees, medical checks and insurances, labor cards and security access cards. • Ensured IT and admin readiness for new joiners

Master Of Business Administration - Mba

• Major in Logistics and Supply Chain Management • Dissertation on "Future impact of GCC Rail on other modes of transport in the region" •.

Professional Diploma In Food Preparation And Culinary Arts / Patisserie

• Diploma in Hospitality (Commercial Cookery) in basic and advanced culinary techniques of classical continental cuisine • City & Guilds.

Managementor Online Courses

Took “Leading a team”, “Delegating”, “Managing difficult interactions”, “Giving and receiving feedback”, “Coaching and delegating” classes

Bachelor'S Degree, Economics

• Dissertation on "Effects of economic development on environment" • Graduated with Merit