Bruno Candido Email & Phone Number

Leiden, South Holland, Netherlands

➢ Responding to requests for technical assistance via various channels➢ Diagnosing and resolving simple technical software issues➢ Researching questions using available information and resources➢ Advising users on appropriate action➢ Following standard customer support procedures➢ Logging all customer support interactions➢ Administering customer support software➢ Redirecting problems to correct resource➢ Identifying and escalate situations requiring urgent attention➢ Tracking and routing problems and requests and documenting resolutions➢ Informing management of recurring problems➢ Staying current with system information, changes, and updates

Amsterdam, North Holland, Netherlands

➢ Reviewing user-generated content that will be displayed on the website➢ Responsible for the approval or exclusion of guests reviews, hotels response to guests reviews, destination reviews, beaches reviews, ski reviews, travel communities, hotel and destination photo submissions➢ Handling of projects in form of annotation work by digging deeper into the user-generated content in order to understand better the customer needs➢ Understanding client policies and guidelines, and making decisions based on analytical insights➢ Reviewing user reports regarding website content➢ Identifying improvement opportunities in workflow and suggesting solutions➢ Liaising effectively with other internal and client teams

Amsterdam, North Holland, Netherlands

➢ Interacting with customers and accommodation partners in either Portuguese or English via various channels, handling queries on reservations, products, pricing, etc➢ Handling customer and accommodation partners complaints➢ Investigating according to company's processes➢ Escalating issues when required➢ Going out of the way to provide world-class customer service

Amsterdam, North Holland, Netherlands

➢ EW company took over the housekeeping department of previous employer: Okura Amsterdam➢ Performing general duties➢ Close coordination and communication with other internal departments➢ Maintain relationship and communication with other staff to ensure cohesion

Amsterdam, North Holland, Netherlands

➢ Managing and training new housemen to hotel standards and regulations, all housemen duties and customer service skills➢ Close coordination and communication with other internal departments

Belo Horizonte, Minas Gerais, Brazil

➢ Helping the bank technicians to fix the ATM machines with necessary information in the company database

Belo Horizonte, Minas Gerais, Brazil

➢ Dealing with enquires, complaints and issues related to products or services➢ Helping customers complete purchases and change plans➢ Providing advice on services and products and helped them with technicalissues and setting up internet and MMS on their devices

Belo Horizonte, Minas Gerais, Brazil

➢ Handling routine and advanced duties for other professionals➢ Organizing files, created correspondence➢ Preparing reports and documents➢ Managing calendars to schedule appointments, sorting mail, preparing invoicesand offer general staff support➢ Quoting and placing orders with suppliers

Belo Horizonte, Minas Gerais, Brazil

➢ Selling cell phones and cell phone accessories to customers who visited the store, identifying the customer needs, recommending products, answering questions and placing orders➢ Operating cash registers and processing the payment for the sale using a point of Sale (POS) system➢ Keeping store properly stocked with all demanded products, quoting, placing orders and following up with suppliers

Belo Horizonte, Minas Gerais, Brazil

➢ Checking hotel guests in and out of their rooms, greeting guests at the front desk, answering any questions➢ Recommending activities and restaurants to guests, and answering phone calls

Belo Horizonte, Minas Gerais, Brazil

➢ Selling flights tickets to customers and other products the airline offered➢ Assisting passengers with inquiries or other requests such as flight changes orcancellations

Dutch Language

NT2-II diploma gained which means I have (at least) language level B2 for writing, listening, speaking and reading.

Bachelor'S Degree, International Business

This faculty introduced me to the foundations of finance, marketing, supply chains, human resources and operations.

Bachelor'S Degree, Tourism And Travel Services Management, 60%

In this faculty, I learned the major concepts, issues and theories of tourism and hospitality as an economic sector. The course covered.