Worked at Amazon's HR Contact Center in a team that served employees in Germany and Austria.- Handled and resolved HR queries in German and English.- Took ownership of employee contacts to ensure that each contact was resolved with a high degree of customer focus.- Identified gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.- Communicated effectively with employees to explain and resolve queries and concern for the whole employee life-cycle.

Building on long years of experience in the translation business, I keep developing my skills and knowledge in my primary areas of focus: translating and interpreting in the legal, business and IT sectors.I have multiple experience with "industrial interpreting" projects where I interepreted during production line installation and commissioning as well as operator and maintenance staff training (pharmaceutical company, metal can / power cable manufacturers, bakery, automated warehouse). My clients always appreciate it that, on top of delivering top interpreting quality, I become a helpful temporary team member who facilitates mutual understanding between foreign specialists and the local staff and is also willing to help manually if need be. In 2019, I was involved in a full-fledged SAP implementation project as an on-site interpreter during SAP training sessions, and gained deeper understading how SAP can be used to manage various business processes ranging from sales over production planning, maintenance, warehouse management, logistics to accounting and finance.

Worked as one of Skrivanek's core team of EN-CZ-EN translators. Specialized in business, legal and IT texts of all kinds, delivered high quality fast.

Worked on a mobile network roll-out project for the then third Czech mobile network operator (later on acquired by Vodafone).

As member of an internal translation team, I worked on a major project to implement a banking information system for a leading Czech bank. The job included translation of internal communication, functional specifications, etc. and interpreting at meetings with the customer involving up to 20 people.