Regional Manager
• Opened a third office in Grand Rapids, coordinating with the franchise company• Implemented office renovations including office equipment• Hired and trained staff, setting goals by charting key metrics • Acted as the single point of contact that addressed the business needs of the staff, the owner and the franchise company• Developed comprehensive financially based business plans • Strengthened client relationships by applying strategic marketing plans• Tracked and oversaw benefits, UE hearings, payroll and workers compensation