• Opened a third office in Grand Rapids, coordinating with the franchise company• Implemented office renovations including office equipment• Hired and trained staff, setting goals by charting key metrics • Acted as the single point of contact that addressed the business needs of the staff, the owner and the franchise company• Developed comprehensive financially based business plans • Strengthened client relationships by applying strategic marketing plans• Tracked and oversaw benefits, UE hearings, payroll and workers compensation

• Responsible for implementing training and office development strategies• Built relationships by interfacing with all levels of the franchise organization• Responsible for writing sales proposals and developing budgets• Tracked our I-9 and E-Verify compliant programs• Maintained documentation and hit target goals• Trained staff to utilize innovative technology to reach clients and prospects• Attended job fairs and networking events• Implemented an employment testing division and offered it to our clients for their own hires

• Developed new programs to assist with recruiting and sales• Assisted with opening a second office in Owosso providing assistance with lease negotiations and the installation of equipment including wiring and computers• Hired, trained and supervised office personnel• Monitored and controlled unemployment claims• Developed business relationships through outside sales and networking• Served as technical computer support for both Lansing and Owosso

• Developed and executed recruiting strategies and processes• Interviewed and evaluated the candidates’ skills and work history• Orientated and dispatched associates to our client locations • Responsible for counseling, disciplining and terminating associates• Generated new business through client service calls• Handled Workers Compensation claims timely• Drug and background screened• Followed Federal, State and local employment laws

• Managed a crew of eight employees• Ordered Supplies and dealt with clients• Constructed scaffolding• Established safe work practices