Tom Moran Email and Phone Number
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Tom Moran personal email
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Driven professional, coach and mentor, with a strong track record of innovation, entrepreneurship and many years of delivering measurable industry-leading customer experiences in a variety of situations and regions. I write, edit, and love finding new ways to communicate and engage that resonate with an audience in measurable ways.I am an unwavering advocate of the power of diversity as the key to an enjoyable and challenging work experience as well as the best avenue to successfully engage customers, tell stories and create winning products and services.I believe strongly in giving back to my community, and enabling others to find that same passion and confidence within themselves, regardless of how they define the community they care about. I appreciate companies who set an example, and enable their employees to do the same.I am passionate about technology that makes a difference, social impact, human rights and sustainability, creating amazing customer experiences, and helping people find ways to contribute that matter and create both value and joy.
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Director, Marketo Engage Customer SupportAdobe Jan 2017 - PresentSan Jose, Ca, UsHelping marketers connect and engage with their customers in new and exciting ways. The engagement economy is here, and I have the distinct pleasure of helping a fantastic group of enterprise technical support engineers make a real difference to businesses and customers worldwide! Delivered significant steady, intentional metrics and margin improvements through focus on employee and customer experience and a disciplined six sigma/LEAN foundation. -
Chairman Of The Board Of Directors, Sustainability, Inclusion And Social Impact AdvisorTeadora 2013 - PresentPortland, Oregon, UsSet direction for sustainability, conservation and social impact - set & implement standards for social responsibility, work with in-country supply chain and service partners. Advise on customer service, research and community engagement, celebrity & media relations, digital e-commerce. -
Principal Lead Program Manager - Office Customer EngineeringMicrosoft Apr 2012 - Mar 2016Redmond, Washington, UsOffice 365 Customer Experience Team director, leading the transition to the cloud for Microsoft's largest Fortune 1000 customers. Responsible for customer satisfaction, designing new listening channels, service improvement strategy, product mgmt. of customer-facing operational processes, crisis management, high-profile customer engagement. Represent Office 365 customer experience to divisional leadership team, and build the foundation to translate insight into engineering improvement plans. Developed Office strategy for online community and influencer engagement. Delivered significant Year over Year global customer satisfaction improvements by developing a robust VOC program with specific action-oriented engineering engagement across all teams. -
Director, Customer & Partner ExperienceMicrosoft 2006 - Apr 2012Redmond, Washington, UsLed broad initiative to improve and add value to the customer and partner experience across Microsoft Operations and make it EASY to do business. Worldwide, across all businesses and audiences, managed multiple customer support organizations. Created multiple toolsets for product management community to harness customer insight. Developed and ran one of Microsoft's largest and most comprehensive research programs including innovative social media analysis, quantitative surveys, and qualitative focus group strategy, aligned to drive both cultural change and tactical action. Continually used technological advances to understand customer behavior and preferences in new ways. Results were 5 straight years of company-leading outcomes. Amazing team, amazing company, amazing customers and partners!
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Director - Escalation Services, Asia Pacific, Japan & ChinaMicrosoft 2004 - 2006Redmond, Washington, UsWork in high profile customer recovery situations with large enterprise customers, primarily in Japan, China, and South Korea. Develop cross-group cross-region processes that would prevent recurrence, or improve ability to identify and resolve. Worked with R&D teams to develop customer-focused solutions for Office, Exchange, SQL and Windows Server. Used LEAN techniques to improve critical customer processes. Managed global support efforts for medium-sized and enterprise customers.
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Director, Online Community/Influencer Engagement & SupportMicrosoft 2001 - 2004Redmond, Washington, UsDeveloped online community engagement and support strategy, including the tech world's most highly regarded influencer program. Developed and grew Microsoft's MVP program into one of the Board of Director's top bets, increasing net satisfaction by 70 points, developing a community of more than 2500 technical leaders worldwide, and integrating an online social approach into business groups locally and regionally. Developed long term strategies leading to social networking advancements supported by broad cultural change and product enhancements. Successfully grew and hired new 125 person support organization, achieving highest organizational health metrics across the entire division. Developed new models of engaging with customers across online and physical mediums.
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Group Manager & Lead Editor, Online MediaMicrosoft 1995 - 2001Redmond, Washington, UsProduct Manage support KnowledgeBase, including integration with TechNet, MSDN and other Microsoft online properties. Implemented multiple new technologies, interfaces and user experience paradigms new to Microsoft. Managed global team of editors, writers and technical support experts. Wrote and edited multiple monthly consumer-oriented magazine columns, edited multiple books for both technical and grammar issues. Developed beta program to evaluate Broadcast PC initiative and harness customer feedback for this new TV paradigm. Managed support teams across a variety of functions, including business management reviews, strategy planning and process improvement.
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Loaned ExecutiveUnited Way Of King County 2009 - 2009Seattle, Wa, UsWorked with small team to raise 90 million dollars for non-profits. Helped executives and senior leaders across Microsoft develop strategies to engage employees, directly responsible for managing employee engagement and strategy for Microsoft's online auction with more than 15,000 participants, represented corporate citizenship agenda to more than 20,000 employees. Inspired and motivated others to make decisions and engage, helped develop the next generation of leaders, and experienced my own personal growth and transformation. -
Software ArchitectAttachmate 1990 - 1993Seattle, Wa, Us -
Program Manager, Diversity, Eeo And AaWeyerhaeuser 1986 - 1990Seattle, Wa, UsDevelop IT requirements for HR, provide support for EEO and affirmative action field audits, and create KPI process for diversity measures.
Tom Moran Skills
Tom Moran Education Details
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Seattle UniversitySoftware Engineering -
University Of Puget SoundInternational Business & Economics
Frequently Asked Questions about Tom Moran
What company does Tom Moran work for?
Tom Moran works for Adobe
What is Tom Moran's role at the current company?
Tom Moran's current role is Director @ Adobe | Marketo Certified Associate (MCA) | SixSigma/LEAN. Active coach and mentor, Passionate about Entrepreneurship focused on Customer Experience, Sustainability & Social Impact..
What is Tom Moran's email address?
Tom Moran's email address is le****@****uty.com
What is Tom Moran's direct phone number?
Tom Moran's direct phone number is +142570*****
What schools did Tom Moran attend?
Tom Moran attended Seattle University, University Of Puget Sound.
What are some of Tom Moran's interests?
Tom Moran has interest in Education, Environment, Economic Empowerment.
What skills is Tom Moran known for?
Tom Moran has skills like Program Management, Management, Cloud Computing, Team Leadership, Enterprise Software, Customer Experience, Customer Satisfaction, Saas, Windows Azure, Partner Management, Change Management, Employee Engagement.
Who are Tom Moran's colleagues?
Tom Moran's colleagues are Kathir Avan, Patrick Mcclintock, Sungwon Moon, 이소현, بدر الهيثمي, Siddharth Dimri, Nicolly Kimberly.
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